Casinoly - Il giocatore ha difficoltà a ritirare le sue vincite.

Withdrawal pending from 1 May. Today 9 May the Withdrawal is still in the queue when theoretically 5 working days are needed for evasion. I hope everything goes well

Prelievo in attesa dall'1 maggio. Oggi 9 maggio il Prelievo risulta ancora in coda quando teoricamente sono necessari 5 giorni lavorativi per l'evasione. Spero vada tutto a buon fine

Dear Mirko20682,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I haven't been asked for KYC verification yet.

Now I have contacted them again in chat and they tell me that tomorrow 10/05 the withdrawal will be unblocked.

Let's hope!!!

I'll keep you up-to-date.

Thanks so much for your support and have a nice day

La verifica KYC ancora non mi è stata chiesta.

Ora li ho contattati nuovamente in chat e mi dicono che domani 10/05 il prelievo verrà sbloccato.

Speriamo!!!

Vi terrò aggiornati.

Grazie mille per il supporto e buona giornata

Hello Mirko20682,

Have there been any developments since our last conversation, please? 

Hi Petronela, I received the payment email exactly 10 minutes ago !!!

Finally everything went well, thank you very much for your help

Ciao Petronela, ricevuto la mail di avvenuto pagamento esattamente 10 minuti fa!!!

Finalmente tutto è andato per il meglio, grazie mille davvero per il tuo aiuto

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mirko20682, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru