CatCasino - Il deposito del giocatore non è mai stato accreditato sul suo conto del casinò.

I deposited €80 via Rapidtransfer on 7/31/22 but the amount was never credited to my casino account. I sent the screenshot of my bank account and the confirmation email from Skrill via chat that the transfer went through. Now the chat tells me that there is no time on the bank transfer and my request will therefore not be processed further. But on the bank transfers there is always only a date and no time. Although I have the confirmation email from Skrill and the transaction details are on my bank statement, they do not want to help me.

Ich habe am 31.7.22 € 80 via Rapidtransfer einbezahlt aber der Betrag wurde meinem Casinokonto nie gutgeschrieben. Ich habe über den Chat den Screen shot meines Bankkontos und das Bestätigungsmail von Skrill gesendet, das die Überweisung durchgeführt wurde. Jetzt sagt mir der Chat das keine Uhrzeit auf der Banküberweisung steht und meine Anfrage daher nicht weiter bearbeitet wird. Aber auf den Banküberweisungen steht immer nur ein Datum und keine Uhrzeit. Obwohl ich die Bestätigungsmail von Skrill habe und die Umsatzdetails auf meinem Bankauszug sind will man mir nicht weiterhelfen.

Dear woland19631,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Petronela,

yes that was my first deposit at this casino.

Hallo Petronela,

ja das war meine erste Einzahlung in diesem Casino.

Now it gets even more interesting. My deposit has now been deleted from the payment history in the casino.

here the confirmation from Skrill that was paid

Jetzt wird es noch interessanter. Man hat jetzt im Casino meine Einzahlung aus der Zahlungshistorie gestrichen.

hier die Bestätigung von Skrill das bezahlt wurde

The casino paid the money into my casino account today.

Das Casino hat heute das Geld auf mein Casinokonto bezahlt.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, woland19631, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru