Easy Casino - Il giocatore sta lottando per ritirare le sue vincite.

the site blocked my account as if it was due to fraudulent activities, although there was nothing of the sort. I had the first winnings of 10,600, put it on withdrawal, they invited me to pay a commission of 12%, I paid, then they decided to check with documents and again pay a commission of 4,620 hryvnias... well, I also paid, the check passed, everything is fine, I decided to play once, it turned out to be 10,200 ... I decided withdraw 5000 thousand I paid a commission of 12%, I am waiting..... I am writing to support why there is no transfer for so long....the response I received was amazing, the block is blocked again.....pay 30,000 to unblock and everything will be fine, As a result, I just spent the money.. ...Help me figure it out, as I see my story is not the only one, people cannot be deceived like this. Thank you.

сайт заблокував мій акаунт ніби то зо шахрайські дії, хоча нічого такого не було. Перший виграш мала 10600 поставила на вивід, запросили оплатити комісію 12%, оплатила, дальше вони вирішили перевірити документим і знову оплатити комісію 4620грн... ну вжее тоже оплатила, перевірку пройшла, типу все добре, вирішила раз зіграти вийшло 10200 ... вирішила вивести 5000тис. оплатила комісію12%, чекаю..... пишу в підтримку чому так довго немає переказу....очіувана відповідь вразила, знову блок .....для розблокування заплатіть 30 000 і буде все добре, В результаті гроші лиш потратила .....Допоможіть розібратися, так як бачу історія моя така не одна, не можна щоб так обманювали людей. Дякую.

Dear dana2723,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very suspicious similar case just recently.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I passed the document check, I did not withdraw any money from this site

перевірку докуменів проходила, гроші ніякі з цього сайту не виводила

Thank you very much, dana2723, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello dana2723,

Unfortunately, Easy Casino is not a casino but a fraudulent scheme where the only goal is to take money from players.

They are operating without a license, and it is very little we can do with them. I would recommend you contact the local authorities.

And that there is no influence on them? Perhaps you have some information that could help the police expose them so that they do not deceive anyone else

І що ніякого впливу на них немає? Можливо у вас є якісь дані які б могли допомогти поліції їх викрити , щоб вони не обманювали більше нікого

Unfortunately time to time, this kind of fraud appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the balance.

We currently have 15 cases about this casino, and all are pretty much the same.

Because the casino has no license, there is very little how we can help. (we can give you advice about how to proceed)

I can only recommend you contact https://mychargeback.com/

explain to them what happened, and with a bit of luck, you will be able to do a chargeback for all your transactions.

Dear dana2723,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Tell me, has anyone managed to get their money back?

Скажіть а комусь вдалось повернути свої гроші?

Generally, I can confirm that there were players who used this service and got a refund.

However, if you are asking about this particular casino, I don't know so far.

You can find out in which country the casino owners are located

Можна дізнатись у якій країні знаходяться власники казино

The problem is that sooner or later, you must include the police, and we are not the damaged side. So only you can report the crime. We can track the company behind, but the owners are undisclosed or "white horses". Even with legal casinos is a problem to get justice when the company is located in some jurisdictions. With illegal, it is even harder. I wish I could help you more, but all I could do I already did.

Thanks.

Дякую.

Please let me know what people from https://mychargeback.com/ told you. I would like to share your experience with other people with the same problem.

Okay. It is still being decided

Добре. Наразі ще вирішується

Unfortunately https://mychargeback.com/ can't help me because the amount is less than 5000 dollars(( now I don't know what to do

Нажаль допомогти мені https://mychargeback.com/ не може тому що сума менше 5000 доларів(( тепер незнаю що мені робити

What payment method did you use for the deposits?

Well, I paid through their website, I don't know how to explain

Ну через їхній сайт оплачувала , незнаю як пояснити

Did you use the credit card or crypto or some e-wallet? (skrill, Neteller)

Universal card for Visa payments

Універсальна карта для виплат Viza

So don't hesitate to contact your bank and explain the situation. If you have insurance on the card, it could be possible to cover the losses from the card insurance. It is essential to explain to the bank that you are a victim of the fraud scheme.

The bank can't help, I don't have insurance (I contacted the police, they can't help either, they can only block the site, they won't be able to return the money)

Банк допомогти не може, страховки не маю( зверталась в поліцію, теж нічим допомогти не можуть,можуть лиш заблокувати сайт, гроші повернути не зможуть(

I applied to the bank for a refund, but they rejected my application (

Я подавала в банк на повернення платежів то вони мою заяву відхилили(

I am sorry, I wish there would be something that we could do about it, but I am afraid we are out of options.

All that I can do is close your case as unresolved, and hopefully, it will help other players to avoid this casino or be more careful in the future.

Dear dana2723,

We are extending the timer by 7 days.

Unfortunately, there is nothing we can do in this case. I am closing this case as resolved, and I hope it will be a big warning for other players.