Fortune Clock Casino - Il giocatore sta lottando per ritirare le vincite.

Hello,

Today I have created a fortune clock account and it does not allow me to withdraw money ... and I have called a number that had contact and it tells me that this number does not exist. I am very overwhelmed ... I don't know if it is a scam ... I would really appreciate your help.

Greetings,

Jon.

Hola,

hoy he me he creado una cuenta en fortune clock y no me deja retirar dinero... y he llamado a un numero que había de contacto y me dice que ese número no existe. Estoy muy agobiado... no se si es una estafa... Agradecería muchísimo su ayuda.

Un saludo,

Jon.

Dear Jon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if  you have accumulated your winnings with or without active bonus? If you have activated a promotional offer when depositing funds into your account, please forward its name or a specific link as I would like to check bonus terms and conditions. Have you completed the account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Hello, I have been denied the withdrawal of the balance. An employee deactivated the bonus I had to be able to withdraw the money. I did not use the voucher. Which link do you want to pass you? My account name?

hola, me han denegado la retirada del saldo. Un empleado me desactivo el bono que tenía para poder sacar el dinero. El bono no lo utilicé. Qué enlace quieres que te pase? Mi nombre de la cuenta?

An employee deactivated the bonds to be able to withdraw the money and then we saw that in order to withdraw 100 euros were needed, therefore I put 50 euros to reach that figure. Now a colleague of yours tells me that I have to bet 300 euros to get the money. I don't even have that money, it's amazing ... I haven't played a single euro in that house and it tells me that I have to play 300? I don't understand anything ... I'm being robbed ...

Un empleado me desactivo los bonos para poder sacar el dinero y luego vimos que para poder sacar se necesitaban 100 euros, por lo tanto metí 50 euros para llegar a esa cifra. Ahora un compañero suyo me dice que tengo que apostar 300 euros para poder sacar el dinero. Yo ni si quiera tengo ese dinero, es alucinante... No he jugado ni un solo euro en esa casa y me dice que tengo que jugar 300? no entiendo nada... me están robando...

I’m sorry, but could you clarify if you have accumulated your winnings with or without bonus?

Dear Jon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.