Beem Casino - discussione generale (pagina 3)

To this day I have not received the 31 euros. And it's now almost 3 weeks since the 500 euro payout. Is that still acceptable?

Die habe ich bis heute nicht erhalten 31 Euro. Und es sind jetzt fast 3 Wochen mit der 500 Euro Auszahlung. Ist das auch noch akzeptabel?

I'd say it is not.

If the casino can't prove that there were some things such as a security check or further financial check, due to which the withdrawal got delayed.

I know it is not the player's concern, but they may be also short on staff at the moment or they could be just overwhelmed somehow. I can only guess here.

Then Beem Casino should at least say when it will be paid out safely. And don't leave the player in the dark for weeks. I can't deposit anymore because I have 2 outstanding payouts. Because I can't be sure if I'll get it. That's not good for Beem Casino either.

Dann sollte Beem Casino wenigstens sagen wann es sicher ausbezahlt wird. Und den Spieler nicht Wochenlang im unklaren lassen.Ich kann halt auch nicht mehr einzahlen weil ich 2 ausstehende Auszahlungen habe. Weil ich mir ja nicht sicher sein kann ob ich die auch bekomme. Das ist halt auch nicht gut für Beem Casino.

It would be certainly more fair letting the player know at least something - yes.

Just crossed my mind, are you going to play there again when you get paid?

That's a good question. I honestly can't answer right now. Another day around. No response or payout. This is really unfair from Beemcasino. I get the feeling that they don't pay anymore. And nobody helps me either. Too bad. I liked playing there. I also have about 1100 euros on my account. Which I won by paying out the deposit 10 times. That means BEEMcasino didn't even look into my account or edit it! Otherwise my account balance would be zero. And that after 7 days again. Since then, BEEMcasino hasn't even checked my account. This is just unbelievable and inexplicable. And that's why BEEMcasino is not playable. And the 8.5 points from casinoguru are by no means justified. At least if BEEMcasino doesn't change there.

Das ist eine gute Frage. Kann ich ehrlich gerade nicht beantworten. Wieder ein Tag mehr rum. Ohne Antwort oder Auszahlung.das ist echt unfair von Beemcasino . Bekomme immer mehr das Gefühl das die gar nicht mehr bezahlen. Und helfen tut mir auch keiner. Echt Schade. Hab da gerne gespielt . Ich habe zusätzlich noch ca 1100 Euro auf meinem Account. Die ich über die 10 mal Auszahlung des deposits gewonnen habe. Das bedeutet BEEMcasino hat nichtmal in meinen Account reingeschaut oder den bearbeitet! Sonst wär mein Kontostand bei null.Und das nach mittlerweile auch wieder 7 Tagen. Seitdem hat BEEMcasino nichtmal in mein Account geschaut. Das ist einfach unglaublich und nicht zu erklären. Und deshalb ist BEEMcasino nicht spielbar. Und die 8.5 Punkte von casinoguru auf keinenfall gerechtfertigt. Zumindest wenn sich BEEMcasino da nicht ändert.

Fair enough 🙂

Well, just wait for the next development.

I know it's very annoying but it seems that it could work.

It still may end up good, I'd say.

How do you know it could turn out well? Nothing has happened for 20 days.

Wie kommst Du darauf das es gut ausgehen könnte. Seit 20 Tagen ist nichts passiert.

Hello,

I read your complaint and got the impression that the casino will pay you eventually.

You've already received a portion.

Next thing is that almost all complaints about delayed payment were solved after all.

According to live chat, the casino is having trouble getting their funds from the bank at the moment because of the situation across Europe. But of course, Beem Casino lets everyone deposit nicely and doesn't report. Beem Casino could send an email to everyone: Sorry it's taking longer, don't worry all players get their money. But no, nothing comes from their side.

Laut Livechat hat das Casino im Moment Probleme an ihre Gelder auf der Bank zu kommen.Wegen der Situation in ganz Europa. Aber Beem Casino lassen natürlich alle Leute schön einzahlen und melden sich nicht. Beem Casino könnte ja eine Email an alle schreiben: Sorry es dauert länger, keine Sorge alle Spieler kriegen ihr Geld.. Aber nein gar nichts kommt von ihrer Seite.

Hello, thank you for this information.

I was also wondering what has happened since the number of submitted complaints rises almost every day. 

Daniel found that the situation is related to the additional bank's security checks:

https://casino.guru/forum/complaints-discussion/beem-casino-good-reputation-very-bad-payout#post-19487

Thanks for the info Radka

I hope it's true and in the end everything turns out well and everyone gets their money's worth.

Thanks

Danke für die Info Radka

Ich hoffe es ist wahr und kommt Schlussendlich alles gut und alle zu ihrem Geld.

Danke

Hi there,

I too am waiting for my money and verification. If this is true, that you are having problems because of the invasion, the casino should certainly communicate this with the players.

The casino doesn't make a bad impression and I would continue to play here, but certain things should be communicated.

Then let's hope that we still get our money.

Hallo,

auch ich warte auf mein Geld und die Verifizierung. Sollte dies stimmen, das Sie Probleme aufgrund der Invasion haben, sollte das Casino das durchaus auch mit den Spielern kommunizieren.

Das Casino macht keinen schlechten Eindruck und ich würde hier auch weiter spielen, jedoch sollte man gewisse Sachen kommunizieren.

Dann wollen wir mal hoffen , das wir unser Geld doch noch erhalten.

Yes, I received the same info from the casino representatives.

That may be true, but don't understand what the money in the bank has to do with the account verification at the casino?

Das mag ja richtig sein, verstehe aber nicht, was das Geld auf der Bank mit der Kontoverifizierung bei dem Casino zu tun hat ?

Hello,

I can see the relation in the increased amount of work for the casino staff. Imagine, that the very same people take care of KYC, payments checks, and authorization and now they have to face further checks on the site of banks. That's what I think.

I still think they should be more honest with the players with pending withdrawals, that's for sure.

Hello Xestery,

You are welcome.

I would like to provide you with some honest guess concerning the withdrawal waiting time, but I can imagine that even the casino's staff is uncertain at this point. 🙁

But I still think that all the players deserve some explanation and further communication. It could lower the tension in the air.

Hello,

I know that you are still waiting for the rest of your winnings. We have information from the casino, that all the terrible delays are due to further banks checks related to the Russian invasion.

I think you should know.

Hello Radka,

What I don't understand, there are now so many Curaçao casinos that don't have such problems despite the invasion.

Verification and payment run flawlessly.

That's why I don't understand why Beem Casino has so many open cases at once.

Shouldn't there be tons of cases opened at other casinos at Casino Guru?

It's kind of disturbing that so many cases have been opened at Beem Casino in such a short amount of time.

Nevertheless, I hope that everything still has a happy ending and that all players get their money

Hallo Radka,

was ich nicht verstehe, es gibt mittlerweile soviel Curaçao Casinos, die solche Probleme trotz Invasion nicht haben.

Da laufen Verifizierung und Auszahlung einwandfrei.

Deshalb ist es für mich nicht nachvollziehbar, warum ausgerechnet das Beem Casino so viele offene Fälle auf einmal hat.

Müssten dann nicht bei Casino Guru haufenweise Fälle auch bei anderen Casinos eröffnet worden sein ?

Es ist irgendwie schon beunruhigend, das in so kurzer Zeit beim Beem Casino so viele Fälle eröffnet worden sind.

Trotzdem hoffe ich, das alles noch ein gutes Ende findet und alle Spieler ihr Geld erhalten

Hello,

I'd say that other casinos are affected as well. I think there is a higher amount of complaints concerning delayed payments, I'm afraid. 

Due to the massive promos, the Beem Casino suffers greatly now, I'd guess.

Better to say that their players suffer greatly as well🙁.

Hi there,

Thank you for the feedback. Let's just hope that everything will happen quickly and that we can play with confidence at Beem Casino again.

Hallo,

vielen Dank für die Rückmeldung. Hoffen wir einfach, das doch alles schnell über die Bühne geht und wir wieder vertrauensvoll beim Beem Casino spielen können.