Scatterhall Casino - discussione generale (pagina 60)

The casino used to reply here on the forum on a daily basis and some players confirmed the payments of their withdrawals. Anyway, we have currently 42 opened complaints against the casino, which is enormously large number especially considering they're new. I'll try to find out what's going on. If I manage to get any info, I'll let everyone know here.

Thanks for the update!

I don't think it's random. It must be based on the payment provider that is used to process the payment. Then I believe it has something to do with your country of residence as well. It's probably more problematic to send the money to Germany (due to regulations) than to other countries.

confirmed? - yes

on account? no 😅

It's about time something was done about it.

Are any of you no longer getting scatterhall bonus spam mails? I do not anymore

from spinpirate but almost every day 🤣

bestätigt?- ja

am konto? nein 😅

wird halt an der zeit, dass was dagegen unternommen wird.

Kriegt jetzt eigentlich von euch auch noch wer keine scatterhall bonus spam mails mehr? ich nicht mehr

von spinpirate aber fast täglich 🤣

I just checked the complaints and most of them are 1-2 weeks old. Even yours was submitted 2 weeks ago. We don't assign black points for that. The thing is that we review casino's fairness, not the withdrawal process speed and I totally agree some players might not like it, because the overall user experience is bad due to this. That's why I recommend not only checking the reputation rating, but user reviews and then the complaints section as well when you select a new casino.

Please scroll down and take a look at the casino's reply here: https://casino.guru/spinpirate-casino-player-s-withdrawal-has-been-delayed-4

It looks so far they have issues with the payments provider, but they don't intend to steal money from players. That's what we know so far, but of course, we'll check carefully how the cases will develop.

I just want to point out that it's not Radka who closes or reopens cases. It's another department.

We don't support anyone. Scatterhall + Spinpirate are fresh casinos so you can't even claim that we receive good commission from them. We just try to figure out what's going on and make sure players get paid, because that's what matters the most at the end of the day.

Take a look at the submitted complaints: https://casino.guru/scatterhall-casino-review#tab=js-tab-reputation

How many cases older than 30 days do you see? The old ones are now marked as solved. The most of cases are 1-2 weeks old.

I don't get this guys. We have no intention to wait forever, but when it comes to the large amount of cases that we have opened on our website, they're not old. Even though the amount is large, we need to treat them as any other cases related to delayed withdrawals. We can't just close it after a week and assign the black points as some of you wish.

How long time have you been waiting for the crypto payment so far?

The second week already. Crypto I have never received any payouts and it has not yet been processed

Die zweite Woche schon.Crypto habe ich bisher noch nie auszahlungen erhalten und bearbeitet wurde es auch noch nicht

hahahahahahahahahahahaha

WOOOOO they answered every day!!!! And yes they confirm the payments but that's it! no use if they don't pay out!

hahahahahahahahahahahahaha

WOOOOO haben die täglich geantwortet!!!! Und ja die bestätigen die auszahlungen aber das wars auch! nutzt nix wenn sie nicht auszahlen!

I'll get in touch now, so I started my payout in January and I'm currently waiting for confirmation for the next payout since February 24th. So it's been over a month.

I write to live support almost every day and the replies are meaningless and aim to quickly settle the customer without really sharing anything.

each week we only get one message from scatterhall on our complaints and they are always copy and paste.

if you could get at least some internal information that would be very helpful, for example how will we decide in which order the "backlogged" payments are now processed or why there are problems making payments to Germany\Austria.

It would be a lot smoother for the playerbase and the casino to be a little more transparent.

jetzt melde ich mich mal auch also begonnen mit meiner Auszahlung habe ich im Januar und aktuell warte ich auf Bestätigung für die nächste Auszahlung seit dem 24.02. Also schon über einen Monat.

ich schreibe fast täglich mit dem Live Support und die Antworten sind inhaltslos und zielen darauf ab schnell den Kunden abzuwickeln ohne wirklich etwas mit zu teilen.

jede Woche bekommen wir nur eine Nachricht von scatterhall auf unsere Beschwerden und immer sind sie copy und Paste.

wenn man zumindest Teil interne Informationen erhalten könnte wäre das sehr hilfreich zB wie wird entscheiden in welcher Reihenfolge die „zurückgestauten"Auszahlung jetzt bearbeitet werden oder warum es Probleme gibt Auszahlung nach Deutschland\ Österreich zu tätigen.

Es würde für die Playerbase und das Casino wesentlich reibungsloser sein wenn man etwas transparenter sein würde.

How about if they let MiFinity be used as a payout like any other casino and make it available for deposits? It's been pending for 5 weeks and it's not even accepted...

Wie wäre es wenn die mal MiFinity als Auszahlung benutzen lassen wie jedes andere Casino auch die das zur Einzahlung zu verfügung stellen? Seit 5 Wochen steht das als pending und nichtmal akzeptiert wird das...

These are the responses you will receive from the Antillephone licensor.

I know it sounds like a joke but I got this reply just a few minutes ago.

The criminal level of these characters is embarrassing.

So refrain from playing on licensed Antillephone casinos!!

lmaooo the 'goodie' is 10 euros with 20 euros max cashout 😀 😀 😀 they can't be serious

Btw what’s funny is that they’re still accepting new deposits, new players, still posting daily bonus codes, that will eventually lead to even more cashout requests, making the backlog bigger and bigger? Also they haven’t been able to contact their payment provider where all the payments go through? Since Thursday? This is starting to get very hard to believe

Just to be clear. My complaint regarding Scatterhall was filed on the 3rd of March and my withdrawal request has not been processed since the 9th of March. Its been 25 days. We are talking about almost a month and therefore I call this casino officially SCAM!

Have been waiting 3 weeks for my "crypto" withdrawal to be processed but it still says pending.

Finally look for new casinos!

Stop wasting your time.

If something should come, it would be good otherwise don't bother with it anymore! They've stolen enough from you, don't let them steal your precious time too.

Rarely experienced such a dubious bunch.

Stay away from them.

Sucht euch endlich neue Casinos!

Verschwendet nicht länger eure Zeit.

Falls was kommen sollte wäre es gut ansonsten beschäftigt euch nicht mehr damit! Die haben euch schon genug gestohlen, lasst nicht zu das man auch eure kostbare Zeit auch noch raubt.

Selten so ein unseriösen Haufen erlebt.

Bleibt fern von denen.

I will save this image, I always knew Curacao regulator were a joke, but wow, never expected them to be this ridiculously low, to this point I believe being unlicensed is better than holding a Curacao license, in both scenarios you completely depend on the goodwill of each casino, and most lack said goodwill

If I'm not wrong, the casino claimed they have problems with the payment provider, I'm not sure which payment methods are affected by this alleged "problem", most casinos handle crypto payments through alphapo and this is a really solid payment processor, I think this casino and spinpirate are having huge liquidity issues leading the sites not being able to pay out users, but this is just my assumption, I might be wrong