Gama Casino - Il giocatore sperimenta ripetute cancellazioni di prelievi.

Hello, I made a deposit of 520€ without a bonus two days ago and won 600€. Every time I try to withdraw my money, my withdrawal gets cancelled!! Apparently due to technical issues, I've tried two different withdrawal methods but it continues to get cancelled!! I called my bank, they said there are no issues on their end.

Gama simply refuses to pay out my money!!

Hallo, ich habe vor 2 Tagen 520€ eingezahlt ohne Bonus und 600€ gewonnen. Jedes mal wenn ich mein Geld auszahlen möchte, wird meine Auszahlung storniert !! Angeblich technische probleme, habe 2 verschiedene Auszahl Methoden ausprobiert und es wird weiterhin Storniert !! Meine Bank habe ich angerufen, da gibt es keine probleme.

Gama will einfach mein Geld nicht auszahlen!!

Dear Yag95,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Gama Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you contacted casino customer support regarding the issue with your withdrawal? If you have, what was their recommendation?

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I feel like I'm writing to support every hour because I've wanted to make a withdrawal several times for the past 3 days and it's always being canceled. I get the same answer every day. It says: Due to a technical problem it was rejected, please make a new withdrawal request. The same answer every time, I've already tried to transfer money to my mother's account, but it's also canceled due to technical problems.

Strangely enough, deposits work great but there are technical problems with withdrawals😂 always these excuses..

No, I haven't had a successful withdrawal yet.

Yes, except selfie. But I can do it.

Yes, I hope for your help too, I'm really desperate.

Unfortunately I lost €150 of the €600 out of frustration.

but I would like to finally have my €450 paid out!!

Thank you in advance for your help.

Lg

Hallo, ich schreibe gefühlt jede Stunde den Support an, weil ich seit 3 Tagen mehrmals eine Auszahlung tätigen will und es immer Storniert wird. Ich bekomme jeden tag die selbe Antwort. Sie lautet: aufgrund technischer Störung wurde es abgelehnt, bitte tätigen sie eine neue Auszahlungs anfrage. Jedes mal die selbe antwort, habe schon versucht auf meine Mutter ihr Konto zu überweisen, da wird es auch wegen technische Probleme storniert.

Komischerweiße klappen Einzahlungen super aber bei Auszahlungen gibt es technische probleme😂 immer diese ausreden..

nein ich hatte bisher keine erfolgreiche Auszahlung.

Ja außer Selfie. Kann ich aber machen.

Ja ich hoffe auch auf Ihre Hilfe, bin schon echt verzweifelt.

habe leider von den 600€ noch 150€ verspielt vor Frust..

aber meine 450€ möchte ich endlich ausbezahlt haben!!

Danke schon mal für Ihre Hilfe.

Lg

Please do not try transferring your money to the account of any third party. It is strictly against the casino's Terms and Conditions. You should always use payment methods belonging solely to you.

Has there been any progress regarding the technical issues? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Dear Yag95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I didn't receive my money and had my account deleted

Hallo, habe mein geld nicht erhalten und mein Account löschen lassen

Did you lose your money by playing, or was it confiscated by the casino? Please let me know if there is anything else I can assist you with, or if this complaint may be closed. Thank you.

Dear Yag95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Since I waited for several days and every time I got the same excuses and my money wasn't paid out, I gambled away my money out of frustration.

Da ich mehrere tage gewartet habe und jedes mal die selben ausreden kamen und mein Geld nicht ausgezahlt wurde, habe ich durch Frust mein Geld verzockt.

Thank you for letting me know. I am very sorry that you lost your winnings and understand your frustration.

Since there is no balance left in your account, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.