iWild Casino DE - Il giocatore contesta i termini del bonus e la riduzione del pagamento.

Hello,

I'm writing to complain about iwildcasino. The requirement for a 50x turnover for any bonuses is ridiculous. On top of that, when you actually win something, it's almost entirely stripped away from you. I deposited €100 with a 75% bonus, successfully completed the wager and ended up with a balance of around €1600 which I went to pay out to €1200. Then, I was suddenly told that you can only receive a maximum of 5x the deposited bonus. So I ended up losing the €100 I deposited and only received 5x the €75. Additionally, it's laughable that these business terms are in any way legitimate! I am demanding that this casino pay out all of my money, especially considering I have lost more than €1000 at this casino over the past few days. But the team has the audacity to almost completely take away and limit your winnings! It's outrageous!

I hope to have your support in this matter and look forward to hearing your feedback. Best regards.

Hallo,

ich möchte mich hiermit über das iwildcasino beschweren. Zu allererst das man 50x umsetzen muss bei jeglichen Boni. Dann gewinnt man tatsächlich etwas und es wird einem alles quasi weggenommen. Ich habe 100€ mit einem 75% Bonus eingezahlt. Habe den Wager erfolgreich beendet und hatte ein Guthaben von ca 1600€ dies ging dann mit 1200€ zur Auszahlung. Dann hieß es plötzlich: man darf nur max 5x den eingezahlten Bonus erhalten. Ich habe somit 100€ verloren die ich eingezahlt habe und nur 5x die 75€ bekommen. Gleichzeitig ist es ein Witz das solche Geschäftsbedingungen überhaupt legitim sind! Ich fordere dieses Casino nun auf mir mein komplettes Geld auszuzahlen, vor allem da ich in den letzten Tagen mehr als 1000€ in diesem Casino verloren habe. Das Team besitzt aber die Dreistigkeit dir alles an Gewinn quasi abzunehmen und zu beschränken! Das ist eine Frechheit!

Ich hoffe hier auf eure Unterstützung und freue mich auf euer Feedback. Liebe Grüße

Dear qkxxkbvb72,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the bonus policy, and this is what I found: 

1.4. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider win limits to be unfair and predatory only when they are applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.  

Best regards, 

Veronika

Dear qkxxkbvb72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.