Locowin Casino - Il giocatore ha difficoltà a prelevare le proprie vincite.

Good afternoon dear community,

So first of all I paid Locowin a few days ago, deliberately without a bonus because I always want to be on the safe side. So this time I was finally lucky again for a long time and was able to win a little over € 6000, since I haven't paid out anything for a long time, I commissioned 2 payments on October 12th in the amount of € 2000 because this was the maximum amount per payment. Since then I have been waiting and have not yet received any email confirming the order, a more curvy request to verify me. Unfortunately nobody answers me in the live chat, for whatever reason. The reason why I am already opening the thread is that I looked around a little here in the forum and increasingly encountered problems with the payout in this casino, I find it very unfortunate that they are sometimes so dubious, I mean them Deposits also work without any problems😅 maybe someone can tell me something about it here?

kindest regards

Miguel

Guten Tag liebe Community,

also vorneweg ich habe vor ein paar Tagen bei Locowin eingezahlt, bewusst ohne Bonus da ich immer auf Nummer sicher gehen will. Also ich hatte diesmal seit langem endlich mal wieder Glück und habe etwas über 6000€ gewinnen können, da ich seit längerem nichts ausgezahlt habe habe ich 2 Auszahlungen in Auftrag gegeben am 12.10 in Höhe von 2000€ da dies der Höchstbetrag war pro Auszahlung. Seitdem warte ich und habe bis jetzt noch keinerlei Email zur Auftragsbestätigung bekommen geschweifteren eine Aufforderung mich zu verifizieren. Leider antwortet mir keiner im Livechat, weshalb auch immer. So Grund warum ich nun schon den Thread eröffne ist dieser dass ich mich mal ein wenig hier in Forum umgeschaut habe und vermehrt auf Probleme mit der Auszahlung in diesem Casino gestoßen bin, finde ich sehr schade das man sich teilweise so unseriös verhält, ich meine die Einzahlungen klappen ja auch problemlos😅 vielleicht kann mir hier jemand was dazu erzählen?

freundlichste Grüße

Miguel

Dear Miklo98,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

all right Petronela,

then I'll wait a little longer and keep you informed. But thank you very much for your answer! 🙂

alles klar Petronela,

dann werde ich noch etwas abwarten und halte sie auf dem laufenden. Aber Schoneinmal vielen Dank für ihre Antwort !🙂

Thank you very much, Miklo98, for your understanding. I will set the timer for additional 5 days and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Great, I am very grateful to you! Then see you on Wednesday🙂

Super, ich bin ihnen sehr dankbar! Dann bis Mittwoch🙂

See you on Wednesday 🙂

Dear Casino Guru Team, dear Petronela.

The money has just been transferred. I would like to thank the entire Casinoguru team for the great help and support. Absolutely great! Thank you very much

Liebes Casino Guru Team, liebe Petronela.

Das Geld wurde soeben überwiesen. Ich möchte mich herzlichst bei dem kompletten Casinoguru Team bedanken für die tolle Hilfe und Unterstützung. Absolut top ! Vielen Dank🙂

Awesome news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Miklo98, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru