LuckyElektra Casino - I prelievi dei giocatori sono stati ritardati.

Good day. I have had an account at this casino for 2 years now. This time, I have 3 pending withdrawals of USD 500 each since June 21st. It has already been 12 days and they have not been processed. Support keeps telling me to stay calm and wait. Honestly, I need help to get my money.

Buen dia. Tengo una cuenta en este casino hace ya 2 años. Esta vez, tengo 3 retiros pendientes de usd 500 cada uno desde el día 21 de Junio. Hace ya 12 dias y el mismo no ha sido procesado. Desde el soporte solo me dicen que me quede tranquilo y espere. Sinceramente necesito ayuda para poder hacerme de mi dinero.

Dear pablofco1,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with the online casino.

To assist you better and expedite the resolution process, could you please provide more detailed information on the following points:

• Any confirmation emails or screenshots from the casino acknowledging your withdrawal requests.
• A detailed history of your communications with the casino’s support team regarding these pending withdrawals.
• Any specific reasons given by the support team for the delay.
• Whether you have encountered similar issues with withdrawals in the past and, if so, how they were resolved.

You can forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Good day. I attach the screenshot with the withdrawal requests

On the other hand, I am sending you the last conversation I had with the online support to your email. The only excuse they have is that they have a large number of requests and that they are delayed

It has never happened to me that withdrawals took so long

thank you

Buen día. Le adjunto el screenshot con las solicitudes de retiro

por otra parte, le envío a su mail la última conversación que tuve con el soporte online. La única excusa que tienen es que tienen mucha cantidad de solicitudes y que están demorados

nunca me había pasado que demoraran tanto los retiros

gracias

Thank you very much, pablofco1, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Good day. I have received payment from the casino. Thanks for your help too

Buen día. He recibido el pago por Parte del casino. Gracias por su ayuda igualmente

Thank you, pablofco1, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.