Caro picinacicina,
Grazie mille per aver presentato questo reclamo. Mi dispiace apprendere della tua esperienza negativa con MostBet Casino. Permettimi di farti alcune domande per assicurarmi di comprendere completamente la tua situazione.
Hai controllato i Termini e Condizioni del bonus cashback del casinò sul sito MostBet?
Una delle norme recita quanto segue:
3. Il cashback viene accreditato a tutti i Partecipanti mostbet.com che, durante la durata dell'evento (da lunedì 00:00:00 a domenica 23:59:59, UTC+3) scommettono più di 600 CZK (o l'equivalente nel valuta del conto) nel Casinò, previo rispetto delle altre condizioni della Promozione.
Hai effettuato scommesse superiori all'importo menzionato nei Termini nella settimana precedente?
Qual è stata la risposta dell'assistenza clienti in merito al tuo reclamo relativo all'errore nel bonus cashback?
Spero che saremo in grado di aiutarti a risolvere questo problema il prima possibile. Grazie in anticipo per la sua risposta.
Distinti saluti
Veronica
Dear picinacicina,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MostBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you checked the Terms and Conditions of the casino cashback bonus on the MostBet website?
One of the rules states the following:
3.Cashback is credited to all mostbet.com Participants who, during the duration of the event (from Monday 00:00:00 to Sunday 23:59:59, UTC+3) bet more than CZK 600 (or the equivalent in the account currency) in the Casino, upon meeting the other conditions of the Promotion.
Have you made bets over the amount mentioned in the Terms in the previous week?
What was the reply from customer support regarding your complaint about the error in the cashback bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronica
Dear picinacicina,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MostBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you checked the Terms and Conditions of the casino cashback bonus on the MostBet website?
One of the rules states the following:
3.Cashback se připisuje všem Účastníkům mostbet.com, kteří během trvání události (od pondělí 00:00:00 do neděle 23:59:59, UTC+3) vsadí v Casinu více než 600 CZK (nebo ekvivalent v měně účtu), při splnění dalších podmínek Promoakce.
Have you made bets over the amount mentioned in the Terms in the previous week?
What was the reply from customer support regarding your complaint about the error in the cashback bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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