Play Fortuna Casino - Il giocatore è stato accusato di aver aperto più account.

Good trade everyone, I registered at the casino in question and deposited through skrill, so far so good I started having problems when I activated the google authenticator because I couldn't access the codes that were generated. I ended up giving up, and after some time I went to check and it was still the same I forgot the account again. However yesterday as I was having this problem and had not sent documentation to verify the account I opened a new one. I made a deposit of 60€ for my happiness I have 6250€ there to withdraw, this is where the problem begins. Oh yes, I sent all the documentation for withdrawal, and they blocked my account because they say I have another one and I can't withdraw and that I can only play with the first account that wasn't even validated. Is there a way to solve it or am I another one who was deceived! For them to receive deposits I could even have 10 accounts... how wonderful... for them!!!!!

Boa trade a todos, fiz um registo no casino em questão e um deposito pelo skrill, até aqui tudo bem comecei a ter problemas quando ativei o google authenticator pois nao conseguia aceder com os códigos que eram gerados. Acabei por desistir, e passado algum tempo fui verificar e continuava na mesma voltei a esquecer a conta. Entretanto ontem como estava com esse problema e nao tinha enviado documentação para verificação da conta abri uma nova. Fiz um deposito de 60€ para minha felicidade tenho lá 6250€ para levantar, é aqui que começa o problema. Ai sim enviei toda a documentação para levantamento, e bloquearam me a conta pois dizem que tenho uma outra e nao posso levantar e que so posso jogar com a primeira conta que nem validada estava. Ha forma de resolver ou sou mais um que foi enganado! Para eles receberem depósitos eu ate podia ter 10 contas... que maravilha... para eles!!!!!

Dear Ricardo,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found (here):

"5. REGISTRATION ON WEBSITE

...

5.4. On the Website of the Casino can be registered only 1 (one) game account for one Player, IP, mailing address, computer or any other device."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account was blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise if you have tried contacting the casino regarding your account that couldn't have been accessed? Have you redeemed any bonuses in any of those accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ricardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.