Ciao,
Ho depositato 200€ per il secondo bonus di benvenuto (70% fino a 500€) il 6 ottobre 2024.
https://45pledoo2.com/(a parte:rewards/promotions/welcomepack)
Dopo l'implementazione con successo, ho potuto richiedere un pagamento di 1730€.
Poi ho dovuto prendere parte a una verifica video su Skype. Dopo aver completato questa operazione ho ricevuto la seguente e-mail:
Caro Michael,
Vorremmo informarti che la verifica video non è riuscita.
Secondo i Termini e Condizioni:
2.5 <...> In qualità di Cliente di Pledoo, sei tenuto a fornire dati personali corretti, quali, a titolo esemplificativo ma non esaustivo, dati personali (passaporto, dati di identità), indirizzo, e-mail, che siano completamente veritieri e aggiornati <...> Se Pledoo dovesse accorgersi che le informazioni fornite non sono corrette, ci riserviamo il diritto di bloccare l'account del giocatore e confiscare tutti i fondi presenti sull'account.
3.1 Per poter partecipare ai giochi e ai servizi offerti da Pledoo, il Cliente deve aprire un account per uso personale su Pledoo.
3.2 L'account deve essere registrato a nome del Cliente, con nome e dati personali corretti e deve essere emesso una sola volta per il Cliente<...>
3.4 <...> Se il nostro reparto sicurezza non riesce a verificare completamente l'account del cliente e/o ha ragionevoli sospetti che sia in atto un'attività fraudolenta, le vincite del cliente possono essere annullate e l'account bloccato.
Pertanto il tuo account è stato bloccato in modo permanente, ma è stata presa la decisione di rimborsarti l'ultimo deposito di 200 EUR.
L'ultimo deposito ti verrà rimborsato sul metodo di pagamento da te scelto.
Rispettosamente,
Dipartimento di sicurezza del casinò Pledoo
a 2,5
Ho fornito tutte le informazioni personali in modo corretto e veritiero.
a 3.1
Ho aperto un account con Pledoo per uso personale.
a 3.2
Ho un solo account con Pledoo e tutti i dati personali sono corretti.
a 3.4
Non ho preso parte ad alcuna attività fraudolenta e ho vinto l'importo vinto onestamente.
Poiché non riesco a capire perché il mio account è stato chiuso e le vincite non sono state pagate, apro questo reclamo.
Ho caricato tutti i documenti per la verifica, ma non ho ancora ricevuto risposta circa l'avvenuta verifica del mio account.
Spero che tu possa aiutarmi,
Cordiali saluti,
Michele G.
Hello,
I deposited 200€ for the second welcome bonus (70% up to 500€) on October 6, 2024.
https://45pledoo2.com/(aside:rewards/promotions/welcomepack)
After successful implementation, I was able to request a payout of 1730€.
Then I had to take part in a Skype video verification. After I completed this I received the following email:
Dear Michael,
We would like to inform you that the video verification failed.
According to the Terms and Conditions:
2.5 <...> As a Customer of Pledoo You are held responsible to provide correct personal details such as but not limited to personal data (Passport, ID data), address, e-mail is completely true and up to date <...> If it should become clear to Pledoo that the information provided is not correct we retain the right to block the players account and confiscate all the funds on the account therein.
3.1 The Customer has to open an account for personal use at Pledoo to be able to participate in games and services offered by Pledoo.
3.2 Account must be registered in Customer own, correct, name and personal details and it shall only be issued once for Customer<...>
3.4 <...> If our security department can't fully verify clients' account and/or have reasonable suspicions that fraudulent activity is at play, clients' winnings can be voided and account blocked.
Therefore your account has been permanently blocked, however a decision has been made to refund your last deposit of 200 EUR.
Your last deposit will be refunded to your payment method.
Respectfully,
Pledoo Casino Security Department
to 2.5
I have provided all personal information correctly and truthfully.
to 3.1
I opened an account with Pledoo for my personal use.
to 3.2
I only have one account with Pledoo and all personal data is correct.
to 3.4
I have not participated in any fraudulent activities and won the winning amount honestly.
Since I cannot understand why my account was closed and the winnings were not paid out, I am opening this complaint.
I uploaded all documents for verification but have not yet received a response as to whether my account has been verified.
I hope you can help me,
kind regards,
Michael G.
Hallo,
ich habe am 6.10.2024 200€ für den zweiten Willkommensbonus (70% bis zu 500€) eingezahlt.
https://45pledoo2.com/(aside:rewards/promotions/welcomepack)
Nach erfolgreicher Umsetzung konnte ich 1730€ zur Auszahlung beantragen.
Dann musste ich an einer Skype Videoverifizierung teilnehmen. Nachdem ich diese abgeschlossen hatte erhielt ich folgende Email:
Dear Michael,
We would like to inform you that the video verification failed.
According to the Terms and Conditions:
2.5 <...> As a Customer of Pledoo You are held responsible to provide correct personal details like but not limited to personal data (Passport, ID data), address, e-mail is completely true and up to date <...> If it should become clear to Pledoo that the information provided is not correct we retain the right to block the players account and confiscate all the funds on the account therein.
3.1 The Customer has to open an account for personal use at Pledoo to be able to participate in games and services offered by Pledoo.
3.2 Account must be registered in Customer own, correct, name and personal details and it shall only be issued once for Customer<...>
3.4 <...> If our security department can’t fully verify clients' account and/or have reasonable suspicions that fraudulent activity is at play, clients' winnings can be voided and account blocked.
Therefore your account has been permanently blocked, however a decision has been made to refund your last deposit of 200 EUR.
Your last deposit will be refunded to your payment method.
Respectfully,
Pledoo Casino Security Department
zu 2.5
Alle persönlichen Daten habe ich korrekt und Wahrheitsgemäß angegeben.
zu 3.1
ich habe bei Pledoo ein Konto für meinen persönlichen Gebrauch eröffnet.
zu 3.2
ich habe nur ein Konto bei Pledoo und alle persönlichen Daten sind korrekt.
zu 3.4
ich habe an keinen betrügerischen Aktivitäten teilgenommen und den Gewinnbetrag ehrlich gewonnen.
Da ich nicht nachvollziehen kann, warum mein Konto geschlossen wurde und der Gewinn nicht ausgezahlt wurde eröffne ich diese Beschwerde.
Zur Verifizierung habe ich alle Dokumente hochgeladen aber bis heute keine Antwort erhalten, ob mein Konto verifiziert wurde.
Ich hoffe Sie können mir helfen,
freundliche Grüße,
Michael G.
Modificato da un admin di Casino Guru
Traduzione automatica:
