BetWhale Casino - Il prelievo del giocatore è ritardato e il pagamento non è stato ricevuto.

Hello AskGamblers Team,

I am filing a complaint against BetWhale Casino regarding a delayed withdrawal.

Here are the details of my case:

• Withdrawal amount: 300 EUR (out of 1,500 EUR)

• Withdrawal request date: 3 November 2025

• Payment method requested: Bank transfer

The casino initially approved only 300 EUR and returned the rest (1,200 EUR) back to my casino balance without my request or permission. But I have already played 1200 euro so don’t matter but they splitted my withdraw without any reason !

On top of that, although the 300 EUR withdrawal was approved, I have still not received any money.

I contacted customer support, and they replied that the funds are "already in process by payment provider" but keep delaying the payout and pushing me to provide a BTC or USDT wallet, even though I clearly requested bank transfer and I do not have any crypto wallets.

It has been over 4 weeks, and I still have not received the payment.

I believe this behavior is unfair and the casino is intentionally delaying or avoiding payouts.

I kindly request CasinoGuro assistance to ensure BetWhale processes my bank transfer withdrawal as approved.

I can provide:

• Screenshot of withdrawal approval

• Screenshot of chat/email stating that the funds are "in process"

• Any further information if needed

Thank you for your help.

Kind regards,

Amir

Important notice:

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Stay safe.

Dear Amiri1923,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you selected the same payment method for your withdrawal as you previously used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

i didint make before withdrawal is my first withdrawal but KYC already have verified my Account Bank everything I have sent it with pics with my id and face my bank card all they need it they already have it before I make it withdrawal.

Of course Veronica I used same payment method like I did deposit same payment method I did withdrawal .

and no I never accepted any bonus activ or something elese I only played with my real money thank you for your time !

Dear Amiri1923

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Amiri1923,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BetWhale Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Amiri1923,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana