Jetinno Casino - Il prelievo del giocatore ha subito un ritardo.

The casino asked me for three mandatory deposits to activate the withdrawal procedure and I made them. Then they asked me for a 12% commission on the amount and I paid it. Then when they told me to enter the data or entered the data of my card and Revolut account with which I paid everything and therefore absolutely valid yesterday, they wrote to me that the payment is blocked both my funds still to be withdrawn and the withdrawal already requested because according to them the data were incorrect and I had to pay a commission to request the withdrawal again so they completely blocked my ability to access my funds regularly won with bets.

Il casinò mi ha chiesto tre depositi obbligatori per attivare la procedura di prelievo e li ho eseguiti Poi mi ha chiesto una commissione del 12% sull'importo e l'ho pagato Poi quando hanno detto di inserire i dati o inseriti i dati della mia carta e conto revolut con la quale io ho pagato tutto ciò e quindi assolutamente valida nella giornata di ieri mi hanno scritto che il pagamento è bloccato sia i miei fondi ancora da prelevare sia il prelievo già richiesto perché secondo loro i dati erano errati e dovevo pagare una commissione per chiedere nuovamente il prelievo quindi mi hanno bloccato completamente la possibilità di accedere ai miei fondi regolarmente Vinti con le scommesse

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Dear mauro2112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning.

Unfortunately, this is not the current situation.

It's not a question of timing, but they always require the payment of a fee to recall the withdrawal and resubmit the request. They told me that if I don't pay the funds, they will never be credited.

Buon giorno.

Purtroppo non è così lo stato della situazione.

Non è una questione di tempistiche ma richiedono sempre il pagamento di una commissione per richiamare il prelievo e ripresentare la richiesta. Mi hanno detto che se non pago i fondi Non verranno mai accreditati

Here is the result if I try to re-enter the site.

It's a scam, but I'll show you on Telegram who it is.

Please. Help me.

Ecco il risultato se cerco di rientrare nel sito.

È una truffa, ma io vi faccio vedere su telegram chi è.

Per. Favore. Aiutatemi

Dear mauro2112,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. Absolutely not, no credit of my money, no one is talking on the chat anymore and when I try to log in to the casino it says page not found, even though it is traceable on the web.

What should we do now?

Salve. Assolutamente no, nessun accredito Dell mio denaro, alla chat non si sente più nessuno e se provo ad entrare nel casino dice che pagina non trovata, pur essendo rintracciabile sul web

Cosa dobbiamo fare ora?

Thank you for the update.

To help us proceed, could you please confirm the following:

• The exact dates and amounts of all payments you were asked to make (mandatory deposits and the alleged commission)
• The payment methods used for each of these payments
• Whether you have proof of payment (receipts, transaction IDs, bank/Revolut confirmations) for these amounts
• Please confirm whether you are currently unable to log in to your casino account, or if access is only partially restricted

Once this information is confirmed, we will be able to evaluate the situation more clearly and decide on the next steps.

Thank you for your cooperation.

Karla

I can't access the site anymore, they changed it to another scam.

I'm sending proof..

Non posso più accedere al sito, lo hanno cambiato con un altro truffa.

Mando prove..

These are the transaction chats

Queste le chat delle transazioni

4 transactions of 22 euros, one of 116 USDC and ONE OF 79 Euros for "authorization" of withdrawal.

4 transazioni da 22 euro,una da 116 USDC E UNA DA 79 Euro per "autorizzazione" al prelievo.

Dear mauro2112,

Thank you for the additional information and the attachments you have provided so far.

To help us fully clarify the situation and properly assess the next steps, could you please confirm the following points:

1. Does the claimed withdrawal amount of €5,767 represent only your net casino winnings, or does it also include the additional payments you were asked to make (mandatory deposits, the alleged 12% commission, and the "authorization" fee)?
2. Do you have any written proof (chat transcripts, emails, or screenshots) in which the casino explicitly states that paying additional fees is required in order to unlock, recall, or re-submit your withdrawal?
3. Were these fees (mandatory deposits, commissions, or authorization payments) mentioned anywhere in the casino’s Terms and Conditions, or were they requested only after you attempted to withdraw your winnings?

This information is essential for us to determine whether the casino is applying unfair or illegitimate withdrawal conditions.

Thank you for your cooperation. We look forward to your reply.

Karla