Letou Casino - L'account del giocatore è stato chiuso.

My account was closed when I started winning about $1,000.

Hello,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Letou Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When exactly did you create your casino account and when was it closed? 
• Did you pass the verification before you lost access to the account?  
• Did the casino provide a reason for closing your account? Were there any specific terms and conditions mentioned that you may have violated?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Account Creation and Closure:

Created: This January

Closed: Yesterday

Verification:

Yes, you passed verification before losing access to the account.

Reason for Closure:

No specific reason was provided by the casino. There were no specific terms of service violations mentioned.

Winnings:

Yes, you had accumulated winnings, regardless of any active bonuses.

Thank you very much for your reply. Do I understand correctly that your account balance was approximately $1000 when your account was closed? Did you have any active (pending) withdrawals?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much for your reply. Do I understand correctly that your account balance was approximately $1000 when your account was closed? The balance was $1,800.

Did you have any active (pending) withdrawals?

No Nothing

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear player, could you please specify which games you focused on - slots or live casino, or were you making solely sports bets?

sports bets only

Thank you for your reply. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

However, I can recommend a few websites that might be able to help you. Please let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Regards,

Natalia

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MUCHIMUCHI,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia