PlayCroco Casino - Un giocatore ha problemi di prelievo e accusa il casinò di truffa.

Beware of this site.

I just made a withdrawal request of AUD $180 after wagering 60 times from the voucher.

The following day, the request was rejected with the classic excuse, "Players from the following countries do not qualify for any bonuses."

Even though the voucher had been successfully applied, my balance was then reduced to zero.

I contacted customer service, but they only gave me a lie. They gave me a website link terms, with the number 26 listed.

However, there is no list of countries prohibited from using the voucher.

Point 26 clearly states:

26. The Player understands that any and all materials submitted for prize claims become the property of the Casino and will not be returned. The Casino is not responsible for lost, late, illegible, incomplete, damaged, mutilated, or misdirected requests, prize claims, or entries. Liability for game materials containing any errors is limited to replacement.

customer service responded with a laughing emote.

Beware guys, think twice before depositing to this site.

*update terms is update after i cek terms, this proof terms before update

Classic scam

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayCroco Casino.

I checked the casino's website. The rules the casino cites can be found in its bonus terms and conditions: https://www.playcroco-online.com/terms/bonus-terms

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify how the bonus was marketed to you? Have you found the bonus code on the casino's website, have you received it via email etc.
• Have you made a deposit in the casino in order to activate the bonus?
• Have you made prior deposits or payouts from the casino?
• Was your country of residence filled out in your player's profile before you activated and played the bonus? Was your player's account verified?
• Did you achieve your current balance with the help of a bonus?
• Could you please specify the date of the incident?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear akwan0x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru