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I was supposed to validate my account, which I did, I received confirmation last week that this has now been completed, then I initiated the payment again, I received an email after 2 days that the payment was not made due to technical problems, he initiated the process again, I did it 3 times now and again and again the payment amount is credited to my player account, meanwhile I no longer receive any emails, for what reason it happened.

I can only advise everyone against playing there !!!!

Ich sollte mein Konto validieren, was ich auch tat, ich erhielt letzte Woche die Bestätigung, das dies nun abgeschlossen ist, daraufhin stieß ich die Auszahlung erneut an, ich erhielt nach 2 Tagen eine Email, das die Auszahlung aufgrund technischer Probleme nicht stattgefunden hat, er stieß den Vorgang erneut an, das tat ich jetzt 3x und immer wieder wird der Auszahlungsbetrag meinem Spielerkonto wieder gutgeschrieben, mittlerweile erhalte ich auch keine Emails mehr, aus welchem Grund das geschah.

Ich kann nur jeden davon abraten, da zu spielen !!!!

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have had your account fully verified in the past? Which payment method you have opted for to withdraw your winnings? Could you please forward the confirmation regarding successful account verification to petronela.k@casino.guru?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Yes, there was a technical malfunction, I then arranged for a payout 3 times and this was canceled again and again without notifying me.

Ja, es gab eine technische Störung, ich habe danach 3x eine Auszahlung veranlasst und diese wurde immer wieder storniert, ohne mich darüber in Kenntnis zu setzen.

Thank you very much Mandy for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mandy,

I am very sorry to hear about your issue. I will do my best to help you.

Spin Million Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They won't answer, so you can close the case right away, what a shame I thought this would make a difference!

Die werden nicht antworten, somit können Sie den Fall gleich schließen, schade ich dachte das hier bewirkt was!

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.