Spinight Casino - L'account del giocatore è stato chiuso.

i was waiting withdraw of 1000 euros and after verification they closed my account saying I transfer money with other players. There is no evidence of that . They are just kidding and they are scammers . It’s illegal

Dear legacy199916,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you submitted to this casino for verification?

Is there any chance that someone from your household or using the same IP address also has an account at this casino?

Have you used any VPN or IP-masking software to access the casino website?

What types of games did you play (e.g. slots, live casino games, sports betting)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The documents I have sent are ID, selfie, proof of residence via phone number, card confirmation that it is in my name (Revolut), pdf of the last 3 months of transactions (Revolut). There is no one in my household who has the same betting account, nor do I have duplicate accounts. I have extreme experience in betting because I have been playing for 5 years. So that's why I get upset and I consider it a scam. I didn't use a vpn either

Τα έγγραφα που έχω στείλει είναι ταυτότητα, σελφι, βεβαίωση κατοικίας μέσω αριθμού τηλεφώνου , βεβαίωση κάρτας ότι είναι στο όνομα μου( Revolut) , pdf τελευταίων συναλλαγών 3μηνου ( Revolut). Δεν υπάρχει κανένας από το νοικοκυριό μου που να έχει ίδια στοιχηματική , ούτε έχω duplicate accounts . Έχω ακραία εμπειρία στοιχηματικά γιατί παίζω 5 χρόνια . Οπότε για αυτό εκνευρίζομαι και το θεωρώ απάτη. Ούτε vpn χρησιμοποίησα

Thank you for your reply. Please specify what types of games you played - slots, live casino games, sports betting.

Also, kindly forward me the email you received from the casino after your winnings were confiscated and your account was closed at veronika.f@casino.guru along with all other evidence that could be relevant to the investigation of your case. Thank you for your cooperation.

Could you also kindly forward me the pdf of the last 3 months of Revolut transactions that you sent to the casino? (veronika.f@casino.guru) Thank you for your cooperation.

Dear legacy199916,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, I had forwarded the message to you via email, that's why I didn't respond.

Καλησπέρα σας σας το είχα προωθήσει το μήνυμα μέσω εμαιλ για αυτό δεν απάντησα

Thank you for your email. Could you please specify what types of games you played - slots, live casino games, sports betting?

Good evening, only slots

Καλησπέρα σας, μόνο κουλοχέρηδες

Thank you very much, legacy199916, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much

Σας ευχαριστώ πολύ

Hello there,

Thank you legacy199916 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinight Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Thank you very much for your help.

Σας ευχαριστώ πολύ για τη βοήθεια

Hello,

We have emailed the casino guru team with relevant information.

We are looking forward to getting this matter solved.

Kind Regards,

Spinight Team

I wish 🙏🏻

Μακάρι 🙏🏻

Dear legacy199916, the casino has provided me with evidence that the withdrawal was paid out on the 15th of January. If that is the case we have no problem with the blocking of the account if all outstanding funds have been paid out. Let me know if you received the funds or if we need to investigate further!

No no the money has never been deposited into my account. The account was simply closed.

Όχι όχι δεν μου έχουν μπει ποτέ τα χρήματα. Απλά έκλεισε ο λογαριασμός

Dear Spinight Casino representative, would it be possible to provide me with a confirmation of the transaction or any other evidence that the money was processed? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance!

To make it easier, the amount is 1000 euros.

Για να το διευκολύνω το ποσό είναι 1000 ευρώ

Hello,

We have forwarded further information to the Casino Guru team via email.

Kind Regards,

Spinight Team

Done, I'm waiting.

Έγινε, αναμένω

Thank you for providing me with the information Spinight Casino representative.

legacy199916, the casino clarified that the funds were confiscated on the 15th of January due to fraudulent activity. I was provided with evidence of collusion as you have used funds not belonging to you to deposit into the casino. This is considered a violation of the terms and conditions in all of the casinos in the industry and I strongly advise against such behaviour in the future. Casinos are meant for entertaining purposes only and each person should only use funds belonging to them. With that in mind, we believe the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Peter