Caro Jahiles3,
Grazie mille per aver inviato il tuo reclamo. Mi dispiace apprendere del tuo problema.
Potresti indicarmi esattamente quando hai aperto il tuo conto su Velobet?
Hai superato la verifica KYC?
Per quanto riguarda il cashback del 10%, ti riferisci a questa promozione in particolare? https://velobet.com/it/static/promos?pid=4560
![file](https://static.casinoguru-it.com/pict/576373/attached-image-776965234040-1695794843602.png?imageDataId=627314×tamp=1695794843577&type=UNSPECIFIED)
Spero che saremo in grado di aiutarti a risolvere questo problema il prima possibile. Grazie in anticipo per la sua risposta.
Distinti saluti
Veronica
Dear jahiles3,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue.
Could you please advise when exactly you opened your account at Velobet?
Have you passed the KYC verification?
Regarding the 10% cashback, are you talking about this particular promotion? https://velobet.com/en/static/promos?pid=4560
![file](https://static.casinoguru-it.com/pict/576373/attached-image-776965234040-1695794843602.png?imageDataId=627314×tamp=1695794843577&type=UNSPECIFIED)
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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