CasinerX Casino - discussione generale (pagina 6)

Absolute fooling in my opinion and I really don't mean that in a bad way.

It's one thing to be NEW & maybe not 100% versed and quite another not to answer people.

To be honest I feel betrayed by them too.

No emails.

After 10 days I submitted a review to Guru and on the same day the casino replied with the request to write an email so that they could help me & I am still waiting for this email to this day. 🙂

That's not how you get customers.

Absolute verarsche meiner Meinung nach und dies meine ich echt nicht böse.

Es ist eine Sache NEU zu sein & sich villeicht nicht zu 100% auszukennen und eine völlig andere den Leuten einfach nicht zu antworten.

Um ehrlich zu sein fühle ich mich von denen auch verarscht.

Keinerlei Emails.

Ich habe daraufhin nach 10 Tagen eine Bewertung bei Guru abgegeben und am selben Tag noch antwortete das Casino mit der Bitte eine Email zu schreiben damit sie mir helfen können & auf diese Email warte ich bis heute. 🙂

So gewinnt man einfach keine Kundschaft.

Nobody should have so much stress while playing, it's not fun.

Keiner sollte soviel Stress beim spielen haben das macht so keinen Spaß.

Hello, 

Hopefully you will receive your answer, they have 14 days as per what the complaint said. However, I do understand that you want to get your money asap. But from our experience it is usually done within 14 days. You also have timer on your complaint to keep track of that.

Do keep us informed if casino gets in touch with you or you receive your funds.

I fully agree that playing should be fun, not stressful but again you are betting your money so stress comes naturally. However there are certain measures to keep the stress as low as possible, either by money management, playing with funds you are actually willing to lose.

Hi, they just paid me via crypto.

Ola, eles acabou de me pagar via cripto.

Good news!

Congratulations!

Gute Nachrichten!

Gratuliere!

Definitive.

I think that if a casino is looking to attract customers, you just have to make the players feel comfortable, otherwise they'll look elsewhere.

To be honest, I'm a bit disappointed because I haven't received an answer for days 🙂

But now it's not half as bad 🙂

Definitiv.

Ich bin der Meinung das wenn ein Casino darauf aus ist Kunden zu gewinnen muss man einfach dafür sorgen das die Spieler sich wohlfühlen ansonsten suchen sie sich andere Orte.

Ich bin ehrlich gesagt etwas enttäuscht da ich seit Tagen keine Antwort erhalte 🙂

Mittlerweile ist es aber halb so schlimm 🙂

On Sunday, they contacted and asked for documents for verification, I provided them. After that, silence again. Some resources can verify a user in 10 minutes. Two days have passed here and nothing. It's just horrible

Well, according to other posts in this thread, I'd say you're not alone. 🙁

As far as I know, some casinos seems to be working on weekends but not in full strenght. Still, its Wednesday, seems like they are not in a rush.

Let me know how it goes, will you?

Hello, Yes of course. a few hours ago I received a message from gmorgan@casinerx.com. He claims that players from Ukraine are not allowed to play CasinerX because their jurisdiction does not extend to players from Ukraine. And also I have few questions

where can I find this information on your site?

If this is really true, then why was I able to register an account, get a bonus, play slots and make a deposit?

Why didn't I see any message about this during registration?

And in general, I have extremely bad impressions from interacting with them. Some of the users of the site rightly said that the purpose of the casino is to give people entertainment. Instead, they ruined my mood for exactly one week with their inactivity and lack of elementary ethics of behavior. And I believe that there can be absolutely no excuses for this.

My late grandfather always liked to repeat: "If you can't do it, don't do it. That way you won't disgrace yourself and you won't harm anyone."

It is worth adding that I am waiting for their decision in this difficult situation. I'm still waiting for my winnings to be paid out. Judging by the received negative experience, I assume that making a decision can last a very long time and I am afraid to predict what it will be like for me.

Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.

Hello!

Those are good questions and the casino should be able to answer. We at Casino Guru believe that once the player is allowed to play using the correct information in the registration form, the casino should fairly pay out every winnings gained in compliance with the terms and conditions.

It's great you've lodged a complaint it is important to get in touch with the casinos and clear things out.

I know it must be hard, just do whatever you can to endure this phase, ok?

I try not to mention the war, especially when it comes to my private affairs, such as this case. Because this should not be abused. But in this situation, for some reason, I did not hold back. Of course, I apologize for such posts.

That's ok - I assure you.

I was trying to express my support, nothing more.

For me, it is almost impossible to imagine what it must feel like.

War should not ever be an option!

💚🙌🤞