Casinia Casino - discussione generale (pagina 8)

I have an open complaint from a withdrawal that has not yet been processed as of 10/19. No one answers. This casino has a wrong review as it is constantly delaying the withdrawal of players. I have already asked them to intervene as we will exceed the 14 days because the weekend is coming which is considered a holiday. No one is helping me live chat only apologizing and no answer as to when I will get my money. My complaint is already open but no representative is replying and in 18h your representative's deadline expires

Εχω ανοιχτό παράπονο από ανάληψη που δεν έχει επεξεργαστεί ακόμα από τις 19/10. Δεν απαντάει κανείς. Αυτό το καζίνο έχει λανθασμένη κριτική καθώς καθυστερεί μονίμως της ανάληψης των παικτών. Έχω ζητήσει να επέμβουν ήδη καθώς θα ξεπεράσουμε τις 14 μέρες διότι έρχεται Σαββατοκύριακο που θεωρείται αργία. Κανένας δε με βοηθάει η ζωντανή συνομιλία μόνο συγγνώμη ζητάει και καμιά απάντηση για το πότε θα λάβω τα χρήματα μου. Το παράπονο μου είναι ήδη ανοιχτό αλλά κανένας εκπρόσωπος δεν απαντάει και σε 18 h λήγει η προθεσμία του εκπροσώπου σας

I read your complaint and at the top right you have a timer which always has a party to answer. Tomas will deal with your complaint soon but I assume he is waiting for the time to pass. Then we will contact the casino. But you don't have to worry about anyone from our side getting to you. 

I would also mention that the casino is trying to resolve the situation and even if you have a delay in your withdrawal, I believe that you will come back soon with the news that you have received your money. 

Thank you for your reply I really appreciate the effort you are making to resolve our casino issues. Let me inform you that this is not the first time this has happened. It happens often but this is the first time we have arrived in so many days. They don't answer me the reason for the delay, they just apologize.

Σας ευχαριστώ για την απάντησή σας εκτιμώ πολύ την προσπάθεια που κάνετε για την επίλυση των θεμάτων μας όσον αφορά το καζίνο. Να σε ενημερώσω ότι δεν η πρώτη φορά που συμβαίνει αυτό. Συμβαίνει συχνά αλλά πρώτη φορά έχουμε φτάσει τόσες πολλές μέρες. Δεν μου απαντάνε τον λόγο της καθυστέρησης μου ζητάνε απλά συγνώμη.

I absolutely sympathize with you and I would not want to wait that long either, but there is nothing left for us now and we have to adapt to the circumstances. If the 14 days pass, our team will try to help you. 

In case they call the casino in chat and the casino doesn't respond what happened? What procedure will follow next?

Σε περίπτωση που καλέσουν το καζίνο σε συνομιλία και δεν ανταποκριθεί το καζίνο τι συνέβη; Τι διαδικασία θα ακολουθήσει μετά ;

If we contact the casino we give them a week to respond, if they don't we extend the timer again and if they don't respond in another week then the complaint is closed and the casino gets black points and their saftey index is lowered.

Anyway, so far I have the feeling that from what I have seen the casino is handling the complaints and therefore I would be positive in this case. 

But we'll see how this whole thing plays out.

Ok I got it. Anyway 13 days today still nothing!

Οκ κατάλαβα. Παντως 13 μέρες σήμερα ακόμα τίποτα!

I would be furious, yet Jaro is correct. Despite this sounding like a terrible user experience, I too expect the casino to collaborate once the complaint gets to the point. Stil, it must be very exhausting for you. How are you feeling today?

I am really nervous and at the same time insecure because I consider such a long delay unacceptable and it will be delayed even more because it is the weekend and the finance department is not working. If the casino responds in 5 days we will be lucky. However, I believe that my withdrawal will take much longer. I have no optimism.

Πραγματικά έχω νεύρα και ταυτόχρονα έχω Ανασφάλεια διότι θεωρώ απαράδεκτο τόση μεγάλη καθυστέρηση και θα καθυστερήσει παραπάνω γιατί έρχεται Σαββατοκύριακο και δε λειτουργεί το οικονομικό τμήμα. Το καζίνο αν θα απαντήσει στις 5 μέρες θα είμαστε τυχεροί. Ωστόσο πιστεύω ότι θα πάρει πολύ παραπάνω η ανάληψη μου. Δεν έχω αισιοδοξία.