Casinia Casino - discussione generale (pagina 8)

I have an open complaint from a withdrawal that has not yet been processed as of 10/19. No one answers. This casino has a wrong review as it is constantly delaying the withdrawal of players. I have already asked them to intervene as we will exceed the 14 days because the weekend is coming which is considered a holiday. No one is helping me live chat only apologizing and no answer as to when I will get my money. My complaint is already open but no representative is replying and in 18h your representative's deadline expires

Εχω ανοιχτό παράπονο από ανάληψη που δεν έχει επεξεργαστεί ακόμα από τις 19/10. Δεν απαντάει κανείς. Αυτό το καζίνο έχει λανθασμένη κριτική καθώς καθυστερεί μονίμως της ανάληψης των παικτών. Έχω ζητήσει να επέμβουν ήδη καθώς θα ξεπεράσουμε τις 14 μέρες διότι έρχεται Σαββατοκύριακο που θεωρείται αργία. Κανένας δε με βοηθάει η ζωντανή συνομιλία μόνο συγγνώμη ζητάει και καμιά απάντηση για το πότε θα λάβω τα χρήματα μου. Το παράπονο μου είναι ήδη ανοιχτό αλλά κανένας εκπρόσωπος δεν απαντάει και σε 18 h λήγει η προθεσμία του εκπροσώπου σας

I read your complaint and at the top right you have a timer which always has a party to answer. Tomas will deal with your complaint soon but I assume he is waiting for the time to pass. Then we will contact the casino. But you don't have to worry about anyone from our side getting to you. 

I would also mention that the casino is trying to resolve the situation and even if you have a delay in your withdrawal, I believe that you will come back soon with the news that you have received your money. 

Thank you for your reply I really appreciate the effort you are making to resolve our casino issues. Let me inform you that this is not the first time this has happened. It happens often but this is the first time we have arrived in so many days. They don't answer me the reason for the delay, they just apologize.

Σας ευχαριστώ για την απάντησή σας εκτιμώ πολύ την προσπάθεια που κάνετε για την επίλυση των θεμάτων μας όσον αφορά το καζίνο. Να σε ενημερώσω ότι δεν η πρώτη φορά που συμβαίνει αυτό. Συμβαίνει συχνά αλλά πρώτη φορά έχουμε φτάσει τόσες πολλές μέρες. Δεν μου απαντάνε τον λόγο της καθυστέρησης μου ζητάνε απλά συγνώμη.

I absolutely sympathize with you and I would not want to wait that long either, but there is nothing left for us now and we have to adapt to the circumstances. If the 14 days pass, our team will try to help you. 

In case they call the casino in chat and the casino doesn't respond what happened? What procedure will follow next?

Σε περίπτωση που καλέσουν το καζίνο σε συνομιλία και δεν ανταποκριθεί το καζίνο τι συνέβη; Τι διαδικασία θα ακολουθήσει μετά ;

If we contact the casino we give them a week to respond, if they don't we extend the timer again and if they don't respond in another week then the complaint is closed and the casino gets black points and their saftey index is lowered.

Anyway, so far I have the feeling that from what I have seen the casino is handling the complaints and therefore I would be positive in this case. 

But we'll see how this whole thing plays out.

Ok I got it. Anyway 13 days today still nothing!

Οκ κατάλαβα. Παντως 13 μέρες σήμερα ακόμα τίποτα!

I would be furious, yet Jaro is correct. Despite this sounding like a terrible user experience, I too expect the casino to collaborate once the complaint gets to the point. Stil, it must be very exhausting for you. How are you feeling today?

I am really nervous and at the same time insecure because I consider such a long delay unacceptable and it will be delayed even more because it is the weekend and the finance department is not working. If the casino responds in 5 days we will be lucky. However, I believe that my withdrawal will take much longer. I have no optimism.

Πραγματικά έχω νεύρα και ταυτόχρονα έχω Ανασφάλεια διότι θεωρώ απαράδεκτο τόση μεγάλη καθυστέρηση και θα καθυστερήσει παραπάνω γιατί έρχεται Σαββατοκύριακο και δε λειτουργεί το οικονομικό τμήμα. Το καζίνο αν θα απαντήσει στις 5 μέρες θα είμαστε τυχεροί. Ωστόσο πιστεύω ότι θα πάρει πολύ παραπάνω η ανάληψη μου. Δεν έχω αισιοδοξία.

I can feel your frustration, for sure, but to tell you the truth, we will need to wait probably until Monday so our complaint team can try to contact the casino and therefore intervene in your case.

You know, from my experience, some complaints might be solved faster, and some of them need more time. I just hope that even if you wait a bit longer, at the end there will be good news.

So, please hang in there, and I will keep my fingers crossed for you.🤞

Hi, I'm a little worried. I'm new to this casino and I've requested my first 2 withdrawals. I don't know if this casino pays. Being new to this casino, I distrust everything. Apparently, I've read that they have paid users but over the course of 14 days. Well, I don't know. I'm a little scared.

Hola ando un poco preocupado soy nuevo en este casino y he solicitado mis 2 primeros retiros no sé si este casino paga al ser nuevo en este casino desconfío de todo por lo visto he leído que han pagado a usuarios pero a lo largo de 14 días bueno no se estoy un poco asustado

Hey, this is exactly the time we give casinos to pay out players. If that doesn't happen we will try to help you in your situation if you file a complaint.

On the other hand, I would say not to be skeptical right from the start and hang in there. What payment method did you use to withdraw? I would definitely check at least once every two days to see where you stand in your situation and also to see if the withdrawal status changes or not. Did you also need to provide the casino with any documents here or not? 

I'll keep my fingers crossed that it goes well and you can tell me any changes. 😉

Hello good afternoon everyone, I am a Casinia player and I am waiting for receipts from them (8600€) I want to know how long I have to wait because I have pending receipts (500+300+800) if someone can tell me if you have received their withdrawals thank you and have a good day

hola buenas tardes a todos y todos, soy un jugador de casinia y estoy esperando recibos de ellos (8600€) quiero saber cuanto tiempo tengo que esperar porque tengo recibos pendientes (500+300+800) si alguien me puede decir si has recibido sus retiros gracias y buen dia

The same by card and so far I have not had to present documentation although I do not rule it out. I am sorry for being skeptical but since you play with your money and you are lucky enough to win, it becomes very frustrating not to receive it later.

El mismo mediante tarjeta y de momento no tuve que presentar documentación aunque no lo descarto lo siento por ser escéptico pero ya que juegas tú dinero y tienes suerte de ganar se hace muy desesperante el luego no recibirlo

I don't understand, this is the first time this has happened to me in a casino. I have never had problems with my withdrawals and now I am waiting to see if it reaches me because it is not a small amount of money...

yo no entiendo es la la primera vez que me pasa eso en un casino nunca he tenido problemas con mis retiros y ahora estoy esperando aver si me llega porque no es poco dinero…

When did you request the first withdrawal?

Cuando solicitaste el primer retiro ?

Hello, how long have you been waiting for your money? Have you ever withdrawn before and are you verified in the casino? Have you been in contact with the casino and have they told you when you should get your money?

Let me know.

I understand that when a player plays with his own money, he would like accurate information about the withdrawal. I'm not blaming you at all, but sometimes players get scared without having a reason. Try to hold out and see what happens. Of course, try to keep checking the status of the withdrawal and if the 14 days pass, you can file a complaint and we will try to help you with your case. 

Do you think you can handle it? 🙂

Yes, I will try it and see what happens. I hope everything goes well, since these are not the only withdrawals I have left, I have many more to go. I hope everything goes well. The bad thing is that it scares me that they take so long.

Si lo intentaré a ver qué pasa espero que vaya todo bien ya que no son los únicos retiros que me van a quedar me faltan muchos más espero que todo salga bien lo malo es que me asusta que demoren tanto

The casino has a fairly high safety index and handles almost all complaints, so that's definitely a good sign if you didn't get paid. But I firmly believe that this is just a delay and you will get everything. The wisest thing to do is to wait and not gamble with the money until everything is sorted out. 

In the meantime, any news?