IceCasino - discussione generale (pagina 16)

Thank you for this information. I'd love to provide some easy-to-understand explanation, though this must be based on the casino's inside. I want to say that, first we have to find out what makes the casino thinks you breached especially this rule. For this, we need the complaint to advance a bit further.

Would be nice if you could update us - just in case I'll miss something 🙏

i caszaut all last won money 2k. in bank transwer

I have already filed a complaint

Εχω κανει ηδη καταγγελια

Pardon me, but what happened to the bank transfer? Can't figure that out.

Hello there.

Found it. Was a good step to take. As I mention, the casino should now provide solid proof you abused bonuses by creating additional accounts otherwise, I would find that strongly unfair. Checked the complaint briefly, and if I'm not mistaken, only the older account has been verified yet you have never withdrawn from this account before because the verification itself lasted for over a month, right?

Furthermore, you wrote you have never taken any bonus, is that so? Makes me question the bonus abuse again, though I do not know any details.

I hope you won't find it inappropriate if I paste here a link to a guide explaining how bonus abuse works - may be handy for other players.

I say we should wait for the complaint to develop further.

if it's possible, please wait for the payment

wenn’s geht bitte ich warte für die Auszahlung

Yes, that's right, I haven't used any bonuses and only one account has been verified

Ναι πολυ σωστα δεν εχω χρησιμοποιησει κανενα bonus και μονο ο ενας λογαριασμος εχει επαληθευτει

Is your payment delayed too? 🤔

That makes me really really interested in the complaint's progress. I'd love to speculate about what has happened, though have not a single concrete scenario on my mind. I guess we should wait for an update.

Keep up, Kristina will get back to you.

I don't expect anything to be done to justify myself because I know they are experts at inventing excuses

Εγω δεν περιμενω να γινει κατι ωστε να δικαιωθω γιατι ξερω οτι ειναι ειδικοι στο να εφευρισκουν δικαιολογιες

I checked the complaint briefly, and I feel you believe the casino should prevent you from depositing the moment they realized there is another account with the same details. Well, it is stated in the rules that only one account is allowed, furthermore, I'm not exactly sure the casino had known the moment you deposited, you wrote that yourself: "I played again and again many times since then and now that I won they found the excuse that I have another account in communication with them, they didn't even know when the second account was opened"

All of this ensures me we should wait a bit for further progress.

My fingers are crossed! 🤞

Don't you think that they should be more responsible and do their job better?

The verification of the account on which I play and recognize was done in November, if I count correctly, it has been almost five months for those who did not do their job well

Δεν πιστευετε δηλαδη οτι θα πρεπει να ειναι πιο υπευθυνοι και να κανουν την δουλεια τους καλυτερα ?

Η επαληθευση του λογαριασμου στον οποιο παιζω και αναγνωριζω εγινε τονΝοεμβριο αν μετραω καλα εχουν περασει κοντα πεντε μηνες στους οποιους δεν καναν καλα την δουλεια τους

I'd say we should consider whether the same credentials or depositing method was used and when. Since the way I see it the second account has not been verified, I still feel the casino wouldn't know. So, think this is not about doing their job better, but about when and how the casino took the second account into the consideration. You know the process of registration is usually pretty straightforward, so some similarities are recognized after the first deposit - not sooner. If the second account used a completely different email address, and slightly different names (like using the middle name instead of the first name), the system simply didn't recognize the similarities. For further assessment, we should see the casino's explanation first.

Please give it some time.