Neon54 Casino - discussione generale (pagina 3)

Hello.

Well, gambling means losing. The longer you play, the higher your chance to lose. This is the most usual state of things, it's actually math.

Let's hope you'll be luckier somewhere else!

Allow me to thank you for passing on the rest details as well, much appreciated.

Just mind that in almost every casino, you must wager each deposit at least once -it is called AML policy, standard rule, to be honest.

Further exciting hints are freely available in e-course focused on "iGaming Player Verification and AML" - join here!

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Try to look at this from another perspective: Casinos are not banks, so you can't put money in and out under your conditions. 🙂

Good Evening! I'm a new member and I clicked on it as I have withdrawals of €1400 and apparently they don't credit them with ridiculous excuses. And probably never. Did you ever get your money from there? I wish I had an answer from you, as I don't get any results with them no matter how many times I contact them.

Καλησπερα! Νεο μελος κι εγω και την πατησα καθως εχω αναληψεις 1400€ και προφανως δεν τις πιστωνουν με γελοιες δικαιολογιες. Και μαλλον ουτε προκειται ποτε. Αραγε πηρες ποτε τα χρηματα σου απο εκει; Μακαρι να εχω μια απαντηση εστω απο σενα, καθως μαζι τους δεν βγαζω καμια ακρη οσες φορες κι αν επικοινωνησω μαζι τους.

Did you manage to take your winnings? As I am afraid that I will never receive my earned money back in my account. Thank you for an answer.

May I know which ridiculous excuses?

Do you need any help, perhaps? If you do, please explain the situation you are in, and we will try to find some solid ground in it, and possibly help out.

I've been trying to withdraw my money for almost two weeks. I wait three days and they cancel me and so on

They tell me that I did not set the expiration date on the card when it was set. Now I have tried to do it by bank transfer to see if this way I finally receive my profits

Llevo casi dos semanas intentando retirar mi dinero. Espero los tres días y me cancelan y así sucesivamente

Me dicen que no puse la fecha de caducidad de la tarjeta cuando si que está puesta. Ahora he probado a realizarla por transferencia bancaria haber si así por fin recibo mis ganancias

Hello, do you have the possibility to somehow add what the casino asks you to add, i.e. the expiration date on your card ? Since you entered a new withdrawal, could you tell us how it went and if there were any problems ? 

I will wait for your reply.

Hello. I did set the expiration date and they still canceled it again. Now I have tried to do it by transfer and I am waiting to see if that is how I get it

Hola. Si puse la fecha de caducidad y aún así me lo cancelaron de nuevo. Ahora he probado ha hacerlo por transferencia y estoy esperando haber si así me llega

Also did the casino say why it was rejected for another time ? 

Anyway, I see you tried a different method so be sure to let us know how it went. 

If you have any issues, we'll try to help you out.

Thank you. I hope this time I get lucky.

The casino told me that the card expiration date information did not appear when I had entered it. Let's hope this time there is no problem

Gracias. Espero está vez tener suerte.

El casino me dijo que no aparecía el dato de fecha de caducidad de la tarjeta cuando yo si lo había puesto. Esperemos que está vez no haya problema

I understand, so we'll wait and see how the transfer goes and hopefully you'll get your money. Whatever happens, be sure to keep me updated, I'll be waiting. 

Today they sent me an email saying that the withdrawal has been made. In 3 days at most the money will be in my account. When I receive it I will answer you and tell you.

Hoy me han mandado un mail diciendo que el retiro se ha realizado . En 3 días como mucho el dinero estará en mi cuenta. Cuando lo reciba te contesto y te cuento.

I'm glad that things have moved forward and that the casino has communicated your withdrawal with you. I hope you get your money as soon as possible. 

I will wait for an update. 😊

Yes I received it two days later 😄

Si lo recibí a los dos días 😄

Well, I'm glad you got the money. 🎉😊

What method did you use to withdraw it? Are you still playing in this casino or not ? 

Pick it up by bank transfer. If I keep playing 😃

Lo retire por transferencia bancaria. Si sigo jugando 😃

Pardon me; it's probably just a bad translation, but it sounds like there was a catch to the withdrawal. "if you keep playing"?

I'm probably wrong...

Good afternoon.

I made a withdrawal on April 24, I don't even remember the time I made it. And I have contacted support until how many days do I have to wait so that they can transfer the money to my account and they have told me that it is 3 business days, wait until the 29th since Saturday, Sunday and holidays exclude it, so wait and wait until It never arrived. I contacted support again on Sunday early in the morning since they had canceled my withdrawal. I asked why it was and they told me it was because the account number was wrong, which I verified and the number was all correct. They also told me that I did it again and here I am still waiting for the €312.47, I will see if they admit me tomorrow, I await your sincere response, thank you

Buenas tardes.

He hecho un retiro el día 24 de abril ya ni me acuerdo la hora que hice. Y he contactado con soporte hasta cuando días tengo que esperar para que puedan transferirme el dinero a mi cuenta y me han dicho que son 3 días hábiles espere hasta el día 29 ya que sábado domingo y festivos lo excluyen, así que espere y espere hasta que nunca me llegó me he vuelta contactar con soporte el día domingo por la madruga ya que habían cancelado mi retiro pregunte porque era y me dijeron que era por el número de cuenta estaba mal a la cual verifique y el número era todo correcto también me dijeron que lo vuelva a hacer y aquí sigo esperando los 312.47€ veré si mañana me ingresan, espero su sincera respuesta gracias

Hello, certainly not the most pleasant situation you describe, but we'll see how it moves on. 

So when you say that you have already verified the account with the casino along with the payment method, did you tell them that it's not possible for the account number to be wrong once they have verified it and therefore that they can check it in the documents you sent them ? Did you submit the withdrawal again and now it's pending and you're waiting for the money or what stage is it at ?

We give casinos 14 days to resolve withdrawals and I would say you are already waiting enough, so if you are interested you can file a complaint with us, which is free.

Just click here. ⬅️

Of course, if you want to wait a little longer you can do so and when you do or if you hear something new let us know. 

I'll keep my fingers crossed that you have funds as soon as possible. 🤞

They won't let me send the complaint, I complete the entire form but they still won't let me know what I can do about this case

No me dejan enviar la queja, completo todo el formulario pero aún así no me dejan que puedo hacer 3n este caso

What specific problem do you have when you fill in the complaint? Are you doing it from the link I posted in my previous post ? Can you take a screenshot so I can see what's going on and try to help you somehow ?