QuickWin Casino - discussione generale (pagina 9)

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Hello, I wrote to you that my money disappeared from the "withdrawal" section! There is no withdrawal, I have 0 in my game account and nothing in my bank account either!

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Danesh

Hello! Welcome to Customer Support Service!

My name is Danesha and I will be assisting you today.

I'll be happy to check it for you, just bear with me for a few minutes.View Original

I applied on 19.3 and it's been 7 days and you are unable to send me my money but when

I bet them in the casino and they were there right away!

Danesh

We understand your frustration and sincerely apologize for the inconvenience caused by the withdrawal delay. Please know that we take your feedback seriously and are actively working to resolve the issue. Our team is committed to resolving this matter as quickly as possible to ensure smooth operations for all our customers. We greatly appreciate your patience and understanding as we strive to improve our services. If you have any other concerns or questions, please do not hesitate to contact us. Thank you for your continued support and understandingView original

But I already received this exact message from you a few days ago! Why don't I have anywhere how much I have withdrawn, if you are not a bot, then write me how much money I am waiting to withdraw

You probably won't find out because you're a bot and you're just robbing people

Chat s live podporou

Dobrý den, psal jsem vám, že mi zmizely peníze ze sekce "výběr" ! Žádný výběr tam není, na herním účtě mám 0 a na bankovní účet mi také nic nepřišlo!

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Agent Danesha se připojil k chatu

Danesha

Hello! Welcome to Customer Support Service!

My name is Danesha and I will be assisting you today.

Rád to pro vás zkontroluji, jen se mnou pár minut vydržte.Zobrazit originál

Žádost jsem podával 19.3 a uplynulo už 7 dní a vy mi nejste schopní poslat mé peníze, ale kdyz

jsem je vsadil do casina, tak tam byly hned!

Danesha

Chápeme vaši frustraci a upřímně se omlouváme za nepříjemnosti způsobené zpožděním výběru. Uvědomte si prosím, že vaši zpětnou vazbu bereme vážně a aktivně pracujeme na řešení problému. Náš tým se zavázal vyřešit tuto záležitost co nejrychleji, abychom všem našim zákazníkům zajistili bezproblémový provoz. Velmi si vážíme vaší trpělivosti a pochopení, protože se snažíme naše služby zlepšovat. Máte-li jakékoli další obavy nebo dotazy, neváhejte se na nás obrátit. Děkujeme za vaši trvalou podporu a pochopeníZobrazit originál

Ale přesně tuhle zprávu už jsem od vás dostal před několika dny! Proč tam nemám nikde kolik jsem vybíral, pokud nejste bot, tak mi napište kolik peněz čekám na výběr

To asi nezjistíte, protože jste bot a jenom okrádáte lidi

Guys, I can't take it anymore, there's no way in the world that after 10 days a withdrawal is still pending... can whoever manages here please contact the casino? Because I really can't stand the exact same response messages they send anymore

I can understand how frustrated you must feel, but as we have already explained, we give casinos 14 full days to process everything needed before we can intervene. Unfortunately, right now, there is nothing we can do, just wait.

Have you tried to contact the casino by mail, perhaps, or got any message, or email explaining this issue? The live chat is not always able to explain these kind of problems, actually. If you feel, you need to file a complaint, we will be here for you, just have in mind, please, that before the 14 day time frame passes, our team won't be able to intervene. Please let us know, whenever you decide to submit a complaint, or whenever you find out anything new regarding this issue.

Update. This morning they paid my withdrawal.

Incredible news, indeed! Could you also update the complaint, please 👈? I imagine Kristina could use a piece of good news too.

Thank you for getting in touch. Do you feel like giving this casino another chance, perhaps? The withdrawal was quite long for my taste.

Thanks but no, I intend to close the gaming account, firstly because I don't want to get into the habit and I was already falling for it, secondly because it was agony. I honestly don't even know how to close the complaint

Then I think you chose the right path when you closed the account. Such cases need to be caught in time so that everything is in order.

As for the complaint, it is closed by our team, but it is always good to write if you have a withdrawal so that our team can do it, because until you give them the information, they have no way of knowing. But I have seen that happen and I commend you for that. 🙂

May you do well with whatever you do in the future.

Hello, do you give the casino 15 days to pay out or 15 working days? I have made a selection since 19.3 and still nothing has arrived..

Dobrý den, casinu dáváte na vyplaceni 15 dní a nebo 15. Pracovních dní? Já mam výběr od 19.3 a stále nic neprislo..

Hi, we give the casinos 14 days to pay the player and if they don't, they have the opportunity to file a complaint with us. I see that you made your choice on 19.3. so there is still a bit.

However, you are in communication with the casino and they told you why you don't have money in your account yet? Have you already verified your player account?

Ahoj, dávame kasínam 14 dní na to aby vyplatili hráča a pokiaľ sa tak nestane, majú možnosť si u nás založiť sťažnosť. Vidím, že výber si urobil 19.3. takže ešte je tam kúsok.

Avšak, si v komunikácii s kasínom a povedali ti prečo ešte nemáš peniaze na účte ? Hráčsky účet máš už overený ?

Hello

I think I have fallen victim to scammers.

Had filed a complaint with them regarding missing winnings payout from Quick win Casino

This should be checked. A Katharina requested my account transactions, which I unfortunately sent. Since then, I have not received a response.

Was this requested by you?

Hallo

Ich denke dass ich auf Betrüger reingefallen bin.

Hatte eine Beschwerde bei ihnen eingereicht zwecks fehlender Gewinn Auszahlung von Quick win Casino

Dieses sollte überprüft werden. Es wurde von einer Katharina meine Konto Umsätze angefordert. Die ich leider geschickt habe. Seit dem kam keine Antwort mehr

Wurde das von Ihnen angefordert?

Hi. I saw your complaint, where our team is actually still examining your case, and therefore I really can assure you, that you will get a response as soon as there will be some news regarding your case. In the meantime, please, keep us updated about any news.

Can you get the money you deposited back because this casino is illegal in Austria because in Austria only win today has a license

Kann man das eingezahlte Geld wieder zurück holen weil dieses Casino ist illegal in Österreich denn in Österreich hat nur win today eine Lizenz

Hi there!

Sadly, as I learnt from your open complaint our approach feels a bit different, because when you register to a casino, you also agree to their Terms and Conditions. So please be aware that it was your decision to register in this particular casino and this means that you also have agreed to their Terms and Conditions, so they are not obligated to refund any money. Frankly is not an justification that you did not read carefully the terms and conditions and find out about their license earlier.

Also, even by Fair Gambling Codex, it is well described that all players should read well the T&C, so they know what they're getting themselves into. I would suggest you to read these article here and this one too, maybe they can help you understand the point of view of casinos and also players.

However, lets just wait how the complaint will develop further.

Can anyone help me resolve an issue regarding the fact that they don't accept my account verification documents on quickwin, and given this I can't withdraw my won money.

Hey there!

I have moved your post to this thread, for you to be able to see more information regarding your issue and the casino. 

I'm sorry to hear about the trouble you're facing with Quickwin Casino regarding your account verification. It's definitely frustrating when you're unable to withdraw your winnings due to such issues. May I ask, why are your documents being rejected? Did casino said something to you?

However, I would suggest you to double-check the requirements for account verification on casino's website. Are you sure, that all the documents you're submitting meet all the necessary criteria?

I also see that you have submitted a complaint in our website, and I can assure you that our team will do the best to help you. Please be patient! And, of course if you have any updates, let us know here.