Verde Casino - discussione generale (pagina 3)

Hi, I noticed that you had a complaint, which was also resolved quite quickly and the casino refunded your deposit of €10 and you can continue to use your account. I'm glad that everything was solved so quickly and it didn't drag on for a long time with further problems. 

However, will you stay with this casino even if such a situation has developed ? I only ask because I think they were quick to help you solve the problem and you can continue to play at this casino.

They weren't fast. Only with the help of Casino Guru did they solve it. The speed came from here.

They haven't checked my documents yet. Huge waiting time to be able to get up.

It's not pleasant and from the reviews I've read I don't see any advantage in continuing.

Eles não foram rápidos. Só com a ajuda do Casino Guru eles resolveram. A rapidez veio daqui.

Ainda não verificaram os meus documentos. Enorme o tempo de espera para poder levantar.

Não é agradável e pelas críticas que tenho lido não vejo vantagens em continuar.

Oh right, in that case I understand what was the cause of the "speeding up ". Anyway, even bad experience is experience and I firmly believe that you will not get into a similar situation again.

But I also commend you for checking out the reviews because it is always good to get an overview.

I wish you the best of luck.

Yes...I will never make a deposit again without checking.

As for Verde Casinos...it has a kyc that looks like immigration services...😁😜🤪😜😁😜🤪

Sim...nunca mais faço um depósito sem verificar.

Quanto ao Verde Casinos...tem um kyc que parece que parece os serviços de imigraçao..😁😜🤪😜😁😜🤪

Hehe even though I know how important this process is for casinos, that made me quite laugh. 😁😁

However, of course I recommend user reviews or complaints, where you can see what the most common problems occur in the casino and based on that you can evaluate whether it is worth depositing for you. 

I believe that your next choice of casino will be much better. ☘️

Good morning, since yesterday I have been having problems with my green casino account

It is blocked and I can no longer access anything.

it was blocked after a win and above all everything was done without explanations or anything else, what can I do?

the text that comes out is:

Sorry, you have been blocked

I filed a complaint here at Casino Guru and they were able to resolve it very quickly.

Go to Complaints and try..

Eu apresentei uma reclamaçao aqui no Casino Guru e eles conseguiram resolver muito rapidamente.

Vai ás Reclamaçoes e tenta..

Hello there.

A green account could surely use a green solution. Joking.

Are you sure you have not received any emails concerning your account? You said you won big, and in some cases, casinos need to investigate the gaming history to confirm the withdrawal request. In the meantime, the account may be blocked. 🤔

Could you perhaps share a printscreen of the failed login attempt?

By the way, you'll find the complaint feature here.

Let me know how it goes, please.

people please go play fairspin or luckyblock or starcasino or circus. These you can trust. Not here. You wil lose allot of money.. there wil be more messages going viral tomorrow about this casino on X ,facebook,Telegram,instagram. That are gonna beware you to do not go play on verde casino. Scam, false offers, even a nice win of 20€ from free spins you need to pay to receive them and adventually you wil lose everything in his whole useless situation .. just dont give them a single dime. It wil be gone soon enough.. (or maybe there own staf will be playing and depositing to safe the day)🤣😅😆😆😆

Hi, I assume from what you wrote that you didn't have a good experience here. May I know more about what happened ? I think it might be helpful for other players as well. 

As for some information, what specifically should come out on the platforms you mentioned ? 🤔

Why is it so difficult to withdraw from Verde Casino? Never heard of their requirement to approve the withdrawal. Here is a message from the last time I tried to withdraw

"To finalize the verification process, kindly upload the following information: - Bank statements, cards, and pay slips to authenticate the origin of funds or wealth. The provided statement should not exceed a 12-month timeframe and must include the user's full name. "

Varför är det så svårt att göra uttag från Verde Casino? Har aldrig vart med om deras krav på att godkänna uttaget. Här är ett meddelade från de senast jag försökte göra uttag

" To finalize the verification process, kindly upload the following information: - Bank statements, cards, and pay slips to authenticate the origin of funds or wealth. The provided statement should not exceed a 12-month timeframe and must include the user's full name. "

Hey, it looks like you will need to go through account verification or complete the documents they ask you for. It's quite common in casinos when you withdraw money. Is this your first time winning and withdrawing at this casino ? I think there is nothing strange about this situation and if you complete the verification successfully then you will be able to withdraw the money.

Therefore, I would recommend that you cooperate in the process and let us know if it was successful or not. Will that be possible ? 🙂

Hi, I played at Verde Casino for a while. then I self-excluded myself for gambling, after a few months I withdraw the self-exclusion and start gambling again. I manage to win €27,000 on the slots. I normally try to withdraw it and they ask me for documents. After 3 days of waiting, I try to log in and they blocked my gaming account. They claim that I have 2 accounts and that I am a gambling addict, they ask me to activate the account I will have to clear the balance. Has this happened to anyone before? Can anyone help me?

Hi, have you asked for self-exclusion in the casino in the past or just to close your account ? When you were able to play in the casino again, how did you reopen your account ? Did you write somewhere to the casino ? 

Anyway, if you feel that there is no error and you don't have two accounts and the casino is at fault, I recommend you to open a complaint here on this link and our team will look into the situation and see what can be done.

Do you think it might be worth it ?

So regarding self-exclusion, I declared by email that I was not a gambling addict and they activated my account and I started playing peacefully. the problems came as soon as I won. Then as regards the second account he was already blocked with another email but without documents. Then I think that if I made a mistake in having 2 accounts, they made a mistake in not blocking me first. But since I won they found the slander of not paying. And then what's the point of losing the balance to have the account activated again

I'm sorry to say that, but creating a second account is a mistake. Additionally, and most likely, the casino is not aware of both accounts until a verification on both accounts is triggered. On the other hand, each case needs to be considered separately to avoid an unfair judgment.

This is what we believe in.

So, if you think the casino has made a mistake, there is one easy way to find out. Have you heard about our Resolution Center? Let me know whether you like the idea.

Greetings. And because they ask me that if I want the account reactivated I have to clear the balance. That is, it doesn't make sense to me. However, do you have any solutions for me?

Will I be able to resolve it with you? For me it's unfair that I deposit and play calmly and then as soon as I won they blocked me, meaning I felt cheated

Meaning you need to withdraw your balance? That would make sense. So there is only one active account of yours.

What do you aim to resolve, please? I probably do not fully understand the actual issue.

Feel free to paste here the suggestion the casino has made, just to be sure things are as they should be.

The way I see it, they blocked you because you had created a second account, which is against the casino's terms.

The casino may feel cheated too, wouldn't you say?