Anon Casino - Il deposito del giocatore è stato annullato senza alcuna risposta.

I've made several deposits and one withdrawal at this casino. My transactions had worked fine so far, but my last deposit was simply canceled.

The amount in dispute is €20 and was paid in the cryptocurrency Litecoin.

I waited a few hours, and when the amount wasn't credited to my account, I contacted the chat, sent multiple emails, and even used the message form on the site several times. I haven't received a single response yet.

Casino is not responding.

The amount was simply canceled without any reason.

Please help

Habe in diesem Casino einige Einzahlungen getätigt und eine Auszahlung getätigt. Bisher hatte meine Transaktionen sehr gut geklappt aber meine letzte Einzahlung wurde einfach storniert.

Der Streitwert beträgt 20€ und mit der Kryptowährung Litecoin eingezahlt.

Habe paar Stunden gewartet und als der Betrag nicht in meinem Konto gutgeschrieben wurde habe ich den Chat kontaktiert und mehrfach eine Email geschrieben und sogar mehrfach das Nachrichten Formular auf der seite. Keine einzige Antwort bisher erhalten.

Casino reagiert nicht.

Der Betrag wurde einfach storniert ohne einen Grund.

Bitte um Hilfe

Dear Chris187,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Anon Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please list what were the sums of your previous deposits?
• Could you please share your hash of this transaction?
• Can you please forward your deposit history at this casino as well? My email address is [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Dear Chris187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru