GseeWiN Casino - Il giocatore è frustrato dal processo di prelievo e di supporto del casinò.

I have a problem with this casino, which lacks information about everything. I came to this casino through a Facebook ad. They give you 257 pesos for registering, which requires a rollover wagering requirement. Once you meet the rollover, you have to reach VIP 2 to withdraw the bonus winnings. To reach VIP 1, they require a 300-peso deposit. When I make this deposit, it's held, and I can't play with it. I don't have access to it until I reach VIP 2. When I contacted support, I told them I didn't want the bonus, that all I wanted was to play with my 300 pesos, and they responded in a very rude manner.

Tengo un conflicto con este casino que carece de información en todo yo lkegue a este casino pir un anuncio dd facebook te dan 257 pesos por registrarte lo cual te pide rollover y ya que cumplas con el rollover te pide llegar a vip 2 para retirar las ganancias del bono .. bien para llegar al vip 1 te piden 300 pesos de depósito al realizar este deposito sete retiene no lo puedo jugar no tengo acceso a el hasta que no llege a nivel vio 2 al comunicarme con soporte les dijo que no quiero el bono que lo unico que pido es jugar mis 300 pesos y me contestan de una manera muy despota

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Dear herlindacossiovale68,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Gseewin. Com (https://www.gseewin.com/register/x29knk). I’m afraid I will need more information regarding your problem.

• Could you plese tel me the exact date of your deposit?
• Do I understand correctly that you cannot play with the deposit please?

I will be waiting for your reply patiently.

Best regards

Petra

I have the conversation where they assure me that my deposit is safe; none of the casino rules say that my money will be held or that I can't play with it.

Tengo la conversacion donde me aseguran que es seguto mi depisito en ninguna reglas del casino dice que mi dinero sera retenido ni que no lo puedo jugar

Thank you for your reply. I’m very sorry, but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Additionally, could you please forward me the above-mentioned conversation? You can send it directly to the thread or to email: [email protected]

Dear herlindacossiovale68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru