New Funclub Casino - Il ritiro del giocatore è stato rinviato per mesi.

This has been an ongoing epic nightmare for sure. The details of the deposit / withdrawal in question are as follows...

10.30.24 - deposited $65.00 via LTC (received bonus of $130.00 with a

1X playthrough) for a total of $195.00.

completed 1X playthrough and had a total winning amount

of $435.00.

10.30.24 - initiated withdrawal request for $305.00 via BTC (total

winnings minus bonus).

This site advertises 72 hour withdrawal times if you request to withdrawal using crypto.

Long story short, as of today, 06.02.25, I have yet to receive any payout from them at all. I have made 30-40 calls since late 2024 as well as attempt to communicate through their chat service. Every time I am either given the run-a-round with excuses like "check back on Monday, "give us a few more days", "we have everything we need from you, you just need to wait for the payment department to complete your request". It goes on and on and on. Then they started asking for documents that made no sense at all - they wanted my current credit card statements from two credit cards I had used a few years ago, which I told them I have closed those accounts out and have no access to the information anymore. Plus, all of my recent deposits have been through crypto and my credit card statements should not be needed. It was just a way for them to stall and try to put it back on me as if it was my fault that this withdrawal was not going through. I give them credit in that they would pick up the phone most of the times I called and have conversations with me. But they would still just feed me lie after lie as to why the request had not been completed yet.

06.02.25 - I now am getting calls from someone that I have spoken with before at NFC, but it is from his personal line. He is telling me that in a few day both NFC and CatsClub Casino (their sister site) will be closing down for good and they are issuing everyone back all of the deposits they have ever made at both sites and any winning that are outstanding. They are claiming that the bank they use for deposits is requiring them to do this. Here is the kicker to this - I just have to deposit $200.00 in to my account to get it active again and once I do I will have all of the money owed to me ($2105.00 in my case) sent to my crypto wallet within minutes. Oh, and of course they don't want me to deposit money in to my NFC account, they want me to send the $200.00 in BTC directly to the "agent" that I was talking with.

This is like a scam on top of a scam. I can't believe that they will take all of my money and then expect me to send them more money privately so that I can get all of my money back. This site and their employees are just pure evil scammers on every level.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with New Funclub Casino.

First, based on the description of events, I urge you not to make any further deposits, and definitely not to an agent directly.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share supporting evidence of the deposit requests you were subject to?
• Have you contacted customer support via official channels and inquired whether the requests are valid?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear EasyStar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru