Golden47 Casino - Il prelievo del giocatore è ritardato a causa di una richiesta di deposito aggiuntiva.

This was written to me by customer service

I apologize for the delayed response. I was just trying to find out from the security department why you're asking for an additional deposit and received a response. I'll forward it now.

Alice · 31 Dec 18:02

We have checked the status of your account in the system. You have successfully verified your account. However, as we see, your transaction fell under the TRUST rule. According to the updated FATF recommendations of November 2023, the AML/KYC policy, and the decentralized structure of our crypto casino, we are required to comply with a number of requirements for verifying transactions, wallets, and coins. This process does not require any additional personal information, routine completion of transaction reports, and confirmation of the origin of funds. The only necessary and possible prerequisite is verifying your external wallet and confirming ownership of it. To verify your external wallet, you must make a deposit of $100. After the deposit, the amount, as well as the entire balance, will be immediately available for withdrawal. Until the above condition is met, the withdrawal of funds from your account to wallets or payment methods will unfortunately be blocked by our crypto casino's automatic security system. This is based on smart contracts and relies on high-level security protocols at every interaction node between system, person and finance.

das wurde mir vom Kundenservice geschrieben

Ich entschuldige mich für die verspätete Antwort. Ich war gerade dabei, von der Sicherheitsabteilung herauszufinden, warum Sie eine zusätzliche Kaution verlangen, und habe eine Antwort erhalten. Ich werde sie jetzt weiterleiten.

Alice · 31 Dez 18:02

Wir haben den Status Ihres Kontos im System überprüft. Sie haben Ihr Konto erfolgreich verifiziert. Wie wir jedoch sehen, fiel Ihre Transaktion unter die TRUST-Regel. Gemäß den aktualisierten FATF-Empfehlungen vom November 2023, der AML/KYC-Richtlinie und der dezentralen Struktur unseres Krypto-Casinos sind wir gezwungen, eine Reihe von Anforderungen zur Verifizierung von Transaktionen, Wallets und Coins zu erfüllen. Dieses Verfahren erfordert keine zusätzlichen personenbezogenen Daten, das routinemäßige Ausfüllen von Transaktionsberichten und die Bestätigung der Geldherkunft. Die einzige notwendige und mögliche Voraussetzung ist die Verifizierung Ihres externen Wallets und die Bestätigung des Eigentums daran. Um Ihr externes Wallet zu verifizieren, müssen Sie eine Einzahlung in Höhe von 100 $ tätigen. Nach der Einzahlung steht der Betrag, ebenso wie das gesamte Guthaben, sofort zur Auszahlung zur Verfügung. Bis die oben genannte Bedingung erfüllt ist, wird die Auszahlung von Geldern von Ihrem Konto auf Wallets oder Zahlungsmethoden leider durch das automatische Sicherheitssystem unseres Krypto-Casinos gesperrt. Dieses basiert auf Smart Contracts und basiert auf hochrangigen Sicherheitsprotokollen an jedem Interaktionsknoten zwischen System, Person und Finanzen.

Dear ponzi88,

Thank you for reaching out and sharing your concerns.

Requesting multiple "verification" deposits of increasing amounts, especially in cryptocurrency, is a common tactic used by scam casinos. I have checked the Golden47 Casino website, and I can confirm that this is a scam platform with a fake license and false promises of payouts.

We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may put your personal and financial information at risk. Scam casinos often lure players with the promise of high winnings, only to impose repeated and unusually high deposit demands when a player tries to withdraw their funds.

To protect yourself, we advise against sharing any sensitive information with this casino. If you have already done so, please take immediate steps to secure your accounts and monitor them for any suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have any further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear ponzi88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru