Ritz Slots Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

Hello,

I have been playing at ritz slots and a few times and i like their bonuses they offer so i accept them and play.

I have won there a few times and lost even more times.

But when i won they sent me emils to ask me to keep depositing and not to break my winning streak, so i deposited again and accepted their 100% no rule bonus they advertise about in the emails.

But this time they refuse to pay out even though nothing has changed from previous deporit and withdrawals.

Everything is the same but now they sent me an email saying:

Hi *******,

We regret to inform you that your withdrawal could not be processed, as our payment processor flagged the funds in question and withheld them from release. This falls under external compliance/AML restrictions and is beyond our ability to override.

That said, we do want to make sure your last deposit of $150 is refunded to you. This is the standard procedure in cases like this to ensure compliance while returning the funds safely to the player. Please contact CS and they will take care of the rest.

Warm Regards,

RitzSlots Support

www.ritzslots.com

I have not done anything different this time from before.

I attached their email here.

Can you please help me thank you!

Dear jimtran1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jimtran1983,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi It has gone 14days already and i already received an enmail which i also attached here for you to see where they write that they confiscated my winnings already

Dear jimtran1983, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please specify what type of a bonus were you playing with?
• Have you inquired into why the casino is withholding your funds?
• Could you please share your communication with the casino so far? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi,

Yes i am verified and had a succesfull withdrawls prior to this one.

I have played the same bonus as earlier that they offer.

It is called No Rules.

I have not played any differently from previous times where the withdrawls have been perfectly fine and succesfull.

I will forward the email i received from the casino.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello jimtran1983,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Ritz Slots Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? I understand suspicions related to money laundering are a confidential matter and I would therefore want to ask you send any relevant evidence to [email protected].

Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Jimtran,

We’d like to clarify that AML checks are conducted on a transaction-by-transaction basis and are sometimes triggered at random. These reviews are independent of your previous deposits or withdrawals and are part of mandatory compliance procedures required by our payment processors.

When a transaction is flagged at this level, the review process and final decision are not within the casino’s direct control.

In such cases, we immediately inform the player and refund their deposit in full to ensure fairness and transparency.

What is the transaction even flagged for?

Your casino continueslly sent me emails with requests to deposit and keep my winning streak going.

I did what was asked and deposited took the same bonus played exactly same way.

I had a few withdrawals prior to this one but not as big .

no transaction was "flagged" then.

Why ask me to deposit and keep going if you had no plans of paying out if i won?

Dear casino representative,

thank you for your response. However, I would like to ask you to provide us with more information regarding the issue. Are there any reports from your verification service you could share with us?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why are ritzslots not answering?

Dear jimtran1983,

we are extending the timer again, as we want to explore some other ways to re-establish contact with the casino. If there are any new developments on the matter, please keep us updated.

It is very sickening when a casino behaves this way.

Is it not enough that they already have an advatage?

On top of that they need to lie and steal as well?

The worse thing is that they more or less get away with this as well.

Barely slapped on their fingers.

They should not be allowed to operate.

Where is the safety for the consumer?

This is criminal!

Dear jimtran1983,

Thank you for your cooperation throughout this case.

Unfortunately, despite multiple attempts, we have not received sufficient information or clarification from the casino and have no ways to determine whether withholding your winnings could have been justified. Without access to the necessary internal reports or any verifiable evidence supporting the casino’s claims, we are unable to reach a definitive conclusion or assist further in recovering the disputed amount. For this reason, we must now close the complaint as unresolved.

Please note that an unresolved complaint negatively impacts the casino’s rating, and your case will remain publicly visible as part of their record. We genuinely appreciate your patience throughout this process and wish you far better luck and treatment in your future gaming experiences.