Slots 7 Casino - Il giocatore è riuscito ad aprire un conto da un paese soggetto a restrizioni.

Registered with no deposit bonus, won. Withdrawal refused due to restriction of my country.

Registrato con bonus senza deposito, vinto. Prelievo rifiutato per restrizione del mio paese.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.slots7casino.com/countries:

Could you please confirm that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules as my access has been denied when I used the Italian VPN (please see below).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Never used VPN in casinos in my life, I can log into my gaming account regularly :

Mai usato VPN nei casinò in vita mia, posso accedere regolarmente al mio conto gioco:

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nemokid.

Sorry for the delayed answer.

I would like to invite a casino representative into the case.

Could you please explain to us why Nemokid was able to register from a restricted country?

We would like to ask the Slots 7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am very sorry, Nemokid, the casino is non-responsive.

We are closing this complaint as unresolved.