SuperBonuss Casino - La richiesta di prelievo del giocatore viene ritardata e i fondi vengono persi.

• I had won this bonus money on this site and when I tried to withdraw it ,because it gives you an option whether you would want to cash it out or keep playing. So I kept playing , had it in there for a month ,kept playing, till I went upto $18 grand then $17 grand to my current amount right now . So when I finally wanted to withdraw it..... The support worker had told me to select merchant RAMP to with draw or deposit but to make a deposit of $100 or more so I tried tried depositing $110.00 and to use my Bitcoin address now but still had to use RAMP. Before I did, I did a little research on this "RAMP"! I was getting so frustrated by everything tgis was telling me to do too so I had to talk to the support worker on that site !!!! 😡... Just for them to tell me that they were "strictly prohibited" to even have anything connected to any casinos at all by law. They're RAMP merchant payment was not even ALLOWED to have any access to this! So ......I went back to Superbonuss.com and asked WHY? WHY WOULD YOU TELL ME TO MAKE A DEPOSIT TO THEIR "RAMP" WHEN THEY DONT EVEN ACCEPT ANY PAYMENTS AT ALL WHATSOEVER TO ANY CASINO AT ALL???? !! STRICTLY PROHIBITED!! AND THEN THE SUPPORT chat agent says " Oh ,I'm sorry ,did I say RAMP I meant for you to go to the SARDINE Merchant pay ! I don't know why I told you to go to that one,it's my fault,so yea select SARDINE!!!! So yea that too gave me a hard time because it wanted me to pay thru my Bitcoin address or crypto payment it wasn't reading any of it . So yea I put money Into Google pay and my Bitcoin wallet just to lose the money I made to my Google wallet.... I don't know ...where that money went but then I phoned my own bank and they had told me I did make a payment to my Google wallet. And I tried to get it back but it's lost now I think. Either I lost or my money is lost or both. What a waste of time and money. I was looking forward to cashing out cause it's almost Christmas and all but now I just losing more money. They're Robbing my kids Christmas money right under my nose I would think. And now I'm trying to make a complaint so it doesn't happen to anybody else desperate and gullible as I was. It's like taking a lollipop from a baby. Shame...that's all. That's all I walk with .

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Unfortunately, Superbonuss.com is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such websites include:

• winnerclub.at
• fexabet.com
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This list is not exhaustive, as these sites frequently disappear and reappear under different names. These and more scams appear on our blacklist here: Casino Guru Blacklist.

We strongly advise you to cease all interactions with Superbonuss.com and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Tomas

Dear Shanzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru