Teosbet Casino - Il prelievo del giocatore viene ritardato e la politica dell'account viene messa in discussione.

I deposited 2,000 TL to my Teosbet account on October 11, 2025. I did not take any bonus, played only with my own money on various games. By October 12, 2025, my balance reached 30,000 TL - entirely my own winnings. I immediately requested full withdrawal.

Live support imposed a "maximum withdrawal limit of 25,000 TL due to 2,000 TL deposit". They suggested 4x wagering requirement for the remaining 5,000 TL. Following their instructions, I submitted a 25,000 TL withdrawal request at 16:28 on October 12, 2025.

Despite not taking any bonus, after 48+ hours the withdrawal remains "under review" with no payment processed. Support team keeps repeating "high transaction volume" excuse, provides no resolution.

I did not take bonus, won purely with my 2,000 TL deposit. Teosbet’s "deposit-based maximum withdrawal limit" policy violates license terms - Curaçao rules guarantee free withdrawal of winnings. Imposing limits without evidence is unacceptable.

Sikayetvar.com is flooded with Teosbet payment complaints. I filed complaint with GCB, awaiting response. Support ignored my GCB complaint warning.

I demand immediate payment of my 25,000 TL winnings, investigation of the evidence-free "maximum limit" policy, Teosbet’s payment reliability rating downgrade, and pressure on operator for resolution.

Not paying winnings without bonus is scandalous! Under Curaçao license this is unacceptable.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Teosbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your balance reduced due to the casino enforcing its rules?
• Have you completed account verification?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your update on my complaint.

Today, 15 October 2025, I uploaded two ID documents to Teosbet to start the account verification process. I have not yet received an "approved" notification, and the documents are still shown as "new."

The casino rules did not reduce my balance but increased it. I requested a 25,000 TL withdrawal, leaving 5,000 TL in my account. To meet the 4x wagering requirement for the remaining 5,000 TL, I continued playing and won 22,354 TL. This brings my total balance to 22,354 TL. However, my 25,000 TL withdrawal request is still under review due to the imposed "maximum limit." I uploaded the verification documents today and I am still waiting for approval.

The attached screenshots show the document upload screen, my current balance of 22,354 TL, and the 25,000 TL withdrawal request.

I kindly ask you to put more pressure on Teosbet to approve my 25,000 TL withdrawal request. My GCB complaint is still ongoing.

Thank you for your help and support.

Best regards,

İrem ****

Thanks for the clarification.

I apologize for any misunderstanding.

We accept online casinos that limit transactions according to their terms and conditions. Online casinos with daily payout limits under 500 USD or equivalent suffer a penalty to their safety index in our review process. We also do our best to inform players about the daily, weekly, and monthly withdrawal limits of online casinos in our casino reviews.

Please note that our complaint resolution center may assist you with a delayed payout case only after the payout is delayed 14 days or more. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Please let me know about any news regarding your payout.

Looking forward to your reply.

Dear irem,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru