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When I went to go withdraw they canceled it and made me reverify my account and it took 2 weeks to verify and once it was finally verified for the second time my money was gone from my account

Dear Geezy21m,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how your winnings disappeared? Did the casino confiscate them?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

There wasn’t any active bonuses and when I tried to withdraw the money all of the money was taken out from my account but when they canceled the withdrawal and wanted me to reverify the money was never reimbursed to my account it’s almost like they didn’t want to pay the almost $9,000 so it just vanished

Thank you very much for your reply, Geezy21m. Have you made any successful withdrawals before?

Also, have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Geezy21m,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.