Ciao Pavel, oggi ho ricevuto questa mail:
Gentile Ramona,
Speriamo che questa email ti trovi bene.
Ti stiamo inviando questa email dal Crazeplay Player Protection Team.
In qualità di operatore autorizzato, siamo tenuti a effettuare determinati controlli su tutti gli account dei giocatori per assicurarci di fornire un ambiente di gioco sicuro e assicurarci che ciascuno dei nostri giocatori goda degli standard più elevati insieme a un gioco sicuro ed equo.
Abbiamo esaminato il tuo reclamo e desideriamo informarti che abbiamo deciso di rimborsarti un totale di € 320,00
Questo rimborso verrà effettuato una volta completato il processo di verifica inviandoci:
estratto conto bancario
Il nome completo e l'IBAN completo devono essere visibili, questo estratto conto bancario deve essere diverso da quello che i boni sono stati inviati inizialmente (non da Santander Consumer Bank)
Si prega di utilizzare il collegamento nella prossima e-mail per caricare i documenti; assicurarsi che le informazioni necessarie siano chiaramente visibili al fine di evitare eventuali ritardi durante la verifica.
In caso di ulteriori dubbi, domande o commenti, non esitare a contattare il nostro servizio clienti.
Cordiali saluti,
La squadra di protezione del giocatore.
Casinò Crazeplay.
Scusa, mi sento totalmente preso in giro ora, qual è il punto, eviti i pagamenti, non c'è davvero altro modo per vederlo, presumibilmente non va alla mia banca, quindi ovviamente ti darò un'opzione alternativa, il mio profitto 320 € su cui ero già verificato per trasferire il conto di mia figlia o sulla mia carta visa, che usavo anche per i pagamenti al casinò, altrimenti non avrebbero provato a trasferire i soldi, che la mia banca avrebbe rifiutato, la mia banca mi assicura che questo non è vero, e se ricevo mail del genere ora, scusate, ho ancora la sensazione che il pagamento venga sottratto, incredibile. distinti saluti
RK*****
Hello Pavel, today I received this mail:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry, I feel totally fooled now, what's the point, you avoid the payments, there's really no other way to see it, supposedly it doesn't go to my bank, then of course I'll give you an alternative option, my profit 320 € on that I was already verified to transfer my daughter's account or to my visa card, which I also used for payments in the casino, otherwise they would not have tried to transfer the money, which my bank allegedly refused, my bank assures me that this is not true, and if I get such mails now, sorry, I still have the feeling that the payment is being shirked, unbelievable. best regards
RK*****
Hallo Pavel, heute habe ich diese Mail erhalten:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
Bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry ich fühle mich jetzt total verarscht,was soll das ,man drückt sich vor den Zahlungen, anders ist es echt nicht mehr zu sehen, angeblich geht es nicht an meine Bank, dann geb ich natürlich eine ausweich Möglichkeit ,mein Gewinn 320€ auf das Konto meiner Tochter zu überweisen oder auf meine visa Karte,die ich ja auch zu Zahlungen im Casino genutzt habe,verifiziert war ich ja schon,sonst hätten sie doch das Geld angeblich nicht versucht zu überweisen, was ja meine Bank angeblich abgelehnt hat,meine Bank versichert mir das dies nicht stimmt, und wenn ich jetzt solche Mails bekomme sorry da hab ich immer noch das gefühl das sich vor auszahlung gedrückt wird,unfassbar.liebe grüße
R.K*****
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