Snatch Casino - discussione generale (pagina 12)

No, I don't anymore. I haven't visited this site since then. I just wanted to warn others about it. There were even more problems in this casino. I have already verified my account 6 times. 3 times directly on the site and 3 times via email. Each time, at the end of all the documents submitted, it said directly on the casino site: "Your account is now verified, you will receive an email for confirmation". This email didn't arrive even after the 6th verification. Each time I wanted to make a withdrawal, it said: Your account is not verified! Each time I verified again and at the end I received this information: Your account is verified. That's how the 6x came together. In the live chat, I always got the same stupid excuse: it's possible that the department is overloaded at the moment and I would have to wait. That was half a year ago. And as I said, I haven't received an email to date. Above all, this casino is pure fraud in my opinion and I can only warn everyone not to deposit there.

nein,habe ich nicht mehr. ich besuche diese seite auch seitdem nicht mehr. ich wollte nur andere davor warnen. es gab ja in diesen casino noch mehr probleme. ich habe bereits 6x mein konto verifiziert. 3x direkt auf der seite und 3x über e-mail. jedesmal stand am ende aller eingereichten dokumente direkt auf der casino-seite: "ihr konto ist jetzt verifiziert,sie erhalten zur bestätigung eine e-mail".diese e-mail ist selbst nach der 6. verifizierung nicht gekommen. jedes mal wenn ich eine auszahlung machen wollte,stand dort: ihr konto ist nicht verifiziert! jedesmal verifizierte ich erneut und erhielt am ende diese info: ihr konto ist verifiziert. dadurch kamen die 6x zusammen. im livechat kam nur jedesmal die gleiche dumme ausrede: es ist möglich,dass die abteilung zur zeit überlastet ist und ich warten müsste. das ist jetzt 1/2 jahr her. und wie gesagt,bis heute keine e-mail. vor allen darum ist dieses casino für mich reiner betrug und ich kann nur jeden warnen,dort einzuzahlen.

It is really important to read the terms of every bonus or free spins beforehand to avoid all the issues. As Jaro said, it is nothing unusual that when it comes to some bonuses, there is always a maximum withdrawal set, especially for the free spins or no deposit bonuses.

Also, what comes to mind when you say that your verification email did not come is if you have checked and all the information is correct. Just in case, you know. The customer support should solve this kind of issue in my opinion, for sure.

Anyway, now that you have moved somewhere else, it probably doesn't interest you to try to fix the issue there, right? Hopefully, some other players will read your posts and take some information into consideration.

I'll say it again, I sent all the required documents 6 times in total. 3 times by email and 3 times directly on the casino website. Each time after submitting the documents, the casino website said: Your account is now verified! And even if there had been something wrong with the documents, I would have been informed by email. But I never received an email from this casino regarding the verification. These verifications were half a year ago. And this fact alone is completely dubious.

Yes, I have found a very reputable casino where all withdrawals are processed smoothly and immediately and I have my winnings in my account within 3-4 hours. I call that reputable and definitely not a scam casino like this Snatch casino and its sister casinos.

Thanks for your answers anyway.

Ich sage es nochmal,ich habe insgesamt 6x alle geforderten Unterlagen komplett gesendet. 3x per E-Mail und 3x direkt auf der Casino-Seite. Auf der Casino-Seite stand jedesmal nach Einreichen der Dokumente: Ihr Konto ist jetzt verifiziert! Und selbst wenn etwas nicht in Ordnung gewesen wäre mit den Dokumenten,wäre es mir per E-Mail mitgeteilt worden. Aber ich habe von diesen Casino nie eine E-Mail bezüglich der Verifzierung erhalten. Diese Verifizierungen sind 1/2 Jahr her.Und schon allein diese Tatsache ist völlig unseriös.

Ja ich habe ein sehr seriöses Casino gefunden,in den alle Auszahlungen reibungslos und sofort bearbeitet werden und ich meine Gewinne innerhalb von 3-4 Stunden auf meinen Konto habe. Das nenne ich seriös und keinesfalls ein Betrugscasino,so wie dieses Snatch-casino und dessen Geschwister-casinos.

Trotzdem Danke für ihre Antworten.

Thank you for sharing. I am really glad that you found the right casino for you, and I wish you all the luck, always.🍀

Thank you very much.

Danke schön.

I have a update! I received all my money within 2 weeks after i opened the complaint on askgamblers. So case solved. Its really not the right way of treating people tho. We lose allot as gamblers in the long run, and the moment we then win, we have the rights to get paid as the terms say. This casino is offering good bonusses with limited payouts, and if they find anything you did wrong they will not pay! so make sure guys if you try this casino that you read all small letters. For me the case is resolved with a good ending. Luckely.

That is really nice and positive update, Thank you. I am glad you were able to solve it. If you ever need some help, our complaint team will be more than happy to help you out as well. Also, if you wish, you can write a review about this casino, describing your experience here 👈🙂.

Snach casino has submitted all expenses to the casino as they are having trouble with having submitted too little information. Took the card and showed it on my account, zipcode, passport, card on my credit card. Proof of identity on everything.

what's not working

Snach casino har lämnat in alla utgifter till casinot då dom krånglar med att har lämnat in för lite uppgifter. Tagit kort och visat på mitt kont , zipcod, pass, kort på mej kontokort. Personbevis jösses på allt .

vad är det som inte funkarhttps://outlook.live.com/mail/0/inbox/id/AQQkADAwATM3ZmYAZS1kNTE0LWY3YjUtMDACLTAwCgAQAA1zKcwwzAdNo4GM42D3PGA%3D

I'm sorry; I'm having quite a hard time understanding the matter. Are you experiencing an issue? With the verification process, perhaps? What seems not to be working?

My apologies for so many questions, but I'd like to understand or even help, if that is possible.

hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money

i have givning them evertong from zip code , bank info, passport, bill, a foto from my credit card but they are not satisfied. and sends me back with photos that I presented

Hello. I'm sorry, but I still do not understand what the issue is exactly. Your account is fully verified, and the casino still needs some additional documentation from you. Is that right? Sometimes the reason for not accepting documents could be that they are in the wrong format or even of bad quality.

May I ask, when exactly have you started this whole process? If you feel that our complaint team could be of any help, please let us know, and we will look into this issue and hopefully find a solution for it soon.

that's what's strange, I got approved first. but still I'm not allowed to withdraw the money as they want additional information about me that I have to upload and show. 

trying to upload the photos but it doesn't work. but as I understand you are wondering why I started the whole process.

As I have explained, I have shown everything that is wanted the photos are new but they won't let me withdraw my money isn't this a rogue casino and how can I get help

can't upload anything to this forum now.

Hello All,

I would like help to get my current balance paid as soon as possible. I started withdrawing my winnings almost two weeks ago but so far they have only been willing to transfer €500 twice with great difficulty. I now have a balance of €6500 and I don't want it to wait months to pay me out the whole balance. Of course, my account is fully verified.

Why they doing this? How to accelerate the process? According to their terms and conditions they should proceed €1500/day. Thank you in advance.

If you'd like the help of our complaint team, please do not hesitate to submit a complaint, and they will have a better look into this issue of yours. Just use this link to do so, please. If you have some more questions, or you need an assistance, we'll be here to help.

Also, is the forum working for you now? There were some technical issues for a while.

Hello. Has the casino given you any explanation about this, perhaps? If the maximum cash out is €1500 per day, as you say, they should honor that. I can see in our review of this casino this, though:

Try to get in touch with the support of the casino, and if you'll need our complaint team to intervene, please let us know.