Hotwestwins Casino - Il giocatore deve affrontare problemi di ritiro a causa delle linee guida AML.

hotwestwins.life won't let me pay because of so-called AML guidelines, despite multiple deposits and verification of my account. I can't even make a partial withdrawal.

hotwestwins.life lässt mich wegen sogenannte AML Richtlinien zahlen trotz mehrfacher Einzahlungen und verfitizierung meines Kontos ich kann nicht mal eine Teilauszahlung vornehmen.

Dear player,

Thank you for reaching out and sharing your concerns.

Unfortunately, hotwestwins.buzz is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such casinos include:

• astralwin.com
• hkpod.com
• golden47.com
• chainbetz.com
• Betcas.us

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

We strongly advise you to cease all interactions with hotwestwins.buzz and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear neumann23325,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of the player.

Message from the player:

Can one claim compensation for this?

Thank you for your reply.

Unfortunately, as I already mentioned, hotwestwins.buzz is a scam operation. The "winnings" it displays are not real, and the repeated requests for deposits are part of the fraudulent scheme. Regrettably, this means that any money deposited is lost, since any deposits you made were made via a crypto deposit. In such a situation, funds are fully in control of the wallet holder.

As this is a confirmed scam, we have no means of assisting further with the recovery of your money. The only step we can recommend is reporting the incident to your local law enforcement or financial cybercrime unit. While we understand this may not result in the return of your funds, it can raise awareness and potentially support broader investigations into such fraudulent platforms.

I will mark your complaint as "unresolved" in our system. Although this doesn’t provide the resolution you hoped for, it will negatively affect the casino’s rating and act as a cautionary warning to other players.

Please be very cautious in the future and only deposit with casinos that you have verified through trusted reviews and research. If you face issues with legitimate casinos in the future, don’t hesitate to contact us.

Best regards,

Tomas