Ciao
ho depositato 120 euro su betroom24 per il bonus di ricarica del 50 percento del fine settimana.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
Dopo l'implementazione di successo, sono stato in grado di richiedere un pagamento di 1950 euro. Poi ho ricevuto un'e-mail che informava che le mie vincite erano state annullate e il mio deposito era stato riaccreditato sul mio conto. con il seguente motivo:
Caro Jorg,
ti stiamo scrivendo in merito alle tue recenti richieste di prelievo.
Tieni presente che, dopo aver verificato il tuo recente gameplay, abbiamo concluso che il tuo schema di gioco non rientra in una categoria di veri giocatori ricreativi, quindi dobbiamo agire in conformità con i Termini e condizioni del bonus.
Abbiamo notato che per lo più hai richiesto i nostri bonus corrispondenti e hai a malapena scommesso il tuo unico deposito non abbinato, il che non è sicuramente nella natura dei nostri veri giocatori ricreativi.
Termini e condizioni del bonus applicati al tuo account:
10.1.11 I bonus offerti da Betroom24 sono destinati solo a veri giocatori ricreativi. Betroom24 si riserva il diritto, a sua esclusiva discrezione, senza ulteriori spiegazioni, di indagare, cancellare, sospendere, bloccare qualsiasi account se si sospetta che l'utilizzo del bonus non venga utilizzato in modo genuino ricreativo. In questo caso tutti i bonus e le successive attività di gioco e vincite verranno revocati e annullati e il deposito verrà restituito.
10.1.16 Betroom24 si riserva il diritto di escludere qualsiasi iscrizione dalla promozione e/o alterare la promozione (inclusa la cancellazione) se Betroom24 ritiene che si stia abusando della promozione. Inoltre, "noi" Betroom24 considera la richiesta di bonus senza alcun altro deposito pulito (cioè deposito che non è abbinato ad alcun bonus) come un gioco irregolare (abuso di bonus) per sfruttare i bonus. Inoltre, se il giocatore ha in un dato momento più del 30% dei suoi depositi corrisponde ai bonus (esclusi 10.2., 10.3.) Abbiamo il diritto di confiscare qualsiasi vincita generata dai bonus in qualsiasi momento a nostra esclusiva discrezione. La violazione di questa regola perderà il bonus e qualsiasi vincita derivante dal bonus o da altri giochi che sono stati completati durante il periodo del bonus attivo.
Abbiamo deciso di revocare la tua idoneità al bonus e ritirare le tue vincite generate con l'aiuto dei nostri bonus. Abbiamo lasciato i tuoi depositi iniziali sul tuo saldo, intatti.
D'ora in poi non sei più idoneo a richiedere alcun bonus corrispondente, ma puoi comunque continuare a giocare sul nostro Casinò con i tuoi depositi puliti. Se continui a richiedere i nostri bonus corrispondenti, dovremo chiudere definitivamente il tuo account senza la possibilità di riaprire.
Grazie per la vostra comprensione.
Cordiali saluti,
Betroom24 Finanza
se pensi che io non sia un giocatore amatoriale, che sto sfruttando troppi bonus o che il mio schema di gioco non ti si addice, allora dovresti escludermi in anticipo dai bonus.
Ma darmi un bonus e poi non pagarlo è predatorio perché non ho mai avuto la possibilità di vincere nulla perché la vincita sarebbe stata comunque annullata.
Quindi mi lasci pagare per il bonus di ricarica del 50 percento settimana dopo settimana se non vinco niente di eccezionale e se vinco qualcosa semplicemente annullo la vincita ed escludi il giocatore dal bonus.
Considero questa pratica predatoria e fuori uso.
Dal momento che mi vedo bene al 100%, ho deciso di scrivere questo reclamo.
Sono già completamente verificato in questo casinò.
finora non ha avuto problemi e le vincite sono sempre state pagate in passato.
Hi
i deposited 120 euros at betroom24 for the weekend 50 percent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
After successful implementation, I was able to apply for a payout of 1950 euros. Then I received an email that my winnings had been canceled and my deposit was credited back to my account. with the following reason:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in the nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and / or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover, "we" Betroom24 considers claiming bonuses without any other clean deposit (ie deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) We have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
if you think that I am not a recreational player, that I am taking advantage of too many bonuses or that my game pattern does not suit you, then you should exclude me from bonuses beforehand.
But to give me a bonus and then not to pay out is predatory because I never had a chance to win anything because the win would have been canceled anyway.
So you let me pay in for the 50 percent reload bonus week after week if I don't win anything great and if I win something just cancel the win and exclude the player from the bonus.
I consider this practice to be predatory and out of order.
Since I see myself 100 percent right, I decided to write this complaint.
I am already fully verified in this casino.
had no problems so far and winnings have always been paid out in the past.
hallo
ich habe bei betroom24 120 euro eingezahlt für den weekend 50 protzent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
nach erfolgreicher umsetzung konnte ich 1950 euro zur auszahlung beantragen.daraufhin erhielt ich eine email das mein gewinn storniert wurde und meine einzahlung zurück auf mein konto gebucht wurde. mit folgender begründung:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and/or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover "we" Betroom24 considers claiming bonuses without any other clean deposit (i.e. deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) we have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
wenn sie denken das ich kein freizeitspieler bin,ich zu viele bonusse in anspruch nehme bin oder ihnen mein spielmuster nicht passt dann sollen sie mich vorher von bonussen ausschliessen.
aber mir einen bonus zu geben und dann nicht auszuzahlen ist räuberisch da ich ja zu keinen zeitpunkt eine chanche hatte etwas zu gewinnen da der gewinn ja sowieso storniert geworden wäre.
so lässt man mich woche für woche für den 50 protzent reload bonus einzahlen wenn ich nix gewinne super und wenn ich etwas gewinne einfach den gewinn stornieren und den spieler von bonus ausschliessen.
ich halte diese praxis für räuberisch und nicht in ordnung.
da ich mich zu 100 protzent im recht sehe habe ich mich dazu entschlossen diese beschwerde zu verfassen.
ich bin bereits voll verifiziert in diesem casino.
hatte bisher keine probleme und gewinne wurden in der vergangenheit auch immer ausgezahlt.
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