50 Crowns Casino - discussione generale (pagina 2)

Bonus issue: the live chat manager wasn't able to manually credit me the bonus even though I hadn't played a penny with my money. The only statement was that he would forward it to the appropriate department. And because I didn't feel like waiting days again, I just gambled away the money without a bonus.

Regarding the statement that you belong to Hollycorn: How can you then explain to me why your email says at the bottom that your casino is owned and operated by Dama NV?

Das Thema Bonus: der Manager im Live Chat war nicht in der Lage mir den Bonus manuell gut zu schreiben, obwohl ich mit meinem Geld noch keinen Cent gespielt hatte. Die einzige Aussage war, er leitet es an die zuständige Abteilung weiter. Und weil ich keine Lust hatte wieder tage zu warten, hab ich dann eben das Geld ohne Bonus verspielt.

Zu der Aussage das ihr zu Hollycorn gehört : Wie können Sie mir dann erklären, warum bei eurer Email ganz unten steht, das euer Casino Eigentum und Betreiber von Dama N.V ist?

Yes, it took me 50 hours too, and I don't think it has anything to do with the payment method. Because in other casinos I use the same method and was always credited the same way. The live chat doesn't really help, it forwards it to the responsible department, from which you don't hear anything.

Ja bei mir hat es auch 50 stunden gedauert, und ich glaube auch nicht das es etwas mit der Zahlungsmethode zu tun hat. Denn in anderen Casinos nutze ich die gleiche Methode, und wurde immer gleich gutgeschrieben. Der Live Chat hilft nicht wirklich weiter, er leitet es an die zuständige Abteilung, von der man dann auch nichts hört.

They were probably owned by Dama once and got acquired by this current group. It's a deposit match bonus? In that case, your balance has to be untouched for a bonus to be credited manually, if it's free spins they can credit it no matter if the balance was used or not, if it's a bonus match I don't really see a reason for said delay, I have been credited deposit matches manually and it's a really quick process. I will suppose they were reviewing your transactions to check if you make enough clean deposits and if you are eligible for bonuses

My balance was untouched

Mein Guthaben war unberührt

You said you gambled the balance away, understandable to do it because it makes no sense to have a balance seating on a casino if it's not for playing, again, I suppose they were checking your transactions to see if you also make clean deposits to be eligible for bonuses (most casinos don't like players exclusively making deposits with bonuses), but that checking shouldn't take that long. Technical issues can also be the reason, try asking them directly why the bonus wasn't credited

Maybe you should read my posts from the beginning

Vielleicht sollten Sie mal meine Beiträge von Anfang an lesen

Just checked and the deposit was delayed too, that explains why the bonus wasn't credited, I suppose there is nothing to do about the uncredited bonus, if I were you I wouldn't play there anymore, at least your experience serves as a warning for others

Hello,

my deposit hasn't been credited to my account yet and I've been waiting for more than 3 days. I forwarded all the screenshots of the deposit and my bank account 3 days ago and so far nothing has been credited nor have I received any feedback. You have already received the money....

Hallo,

meine Einzahlung wurde dem Konto auch noch nicht gutgeschrieben und ich warte schon über 3 Tage. Ich habe alle Screenshots von der Einzahlung und meinem Bankkonto schon vor 3 Tagen weitergeleitet und bisher wurde nichts gut geschrieben und ich habe auch keine Rückmeldung erhalten. Ihr habt das Geld schon längst erhalten ....

Hello Radka, although I asked the casino again myself how they could explain to me why their email says that the casino is operated by Dama, of course there was no answer. Because it really is?

Hallo Radka, obwohl ich dem Casino nochmals selbst die Frage gestellt habe, wie sie mir erklären können, warum auf ihrer Email steht das das Casino von Dama betrieben wird, kommt natürlich keine Antwort mehr. Weil es wirklich so ist?

Hello again, Gretche70!

Please, bear in mind, that www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

We are sorry for misleading you in welcome letter, we have already fixed it.

Have a nice rest of the day!

With Love,

50 Crowns team

Hello there, DerKoenig!

We are sorry to hear about the delay with your deposit. Please, note that the time of processing the deposit depends a lot on a chosen payment method.

We are always doing our best to solve it as fast as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. No worries, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well.  And you may always check up via chat if there were any updates in your case.

Have a nice rest of the day!

With Love,

50 Crowns team

Hello there, Gretche70 once again!

Please note that our welcome package does not require a bonus code, but since you entered one, the bonus was not credited to your account automatically. We deeply apologize for the inappropriate response from the manager via live chat regarding the welcome bonus. As you have already used your funds, we are unable to issue the bonus manually at this time; however, you are still eligible for our second and third deposit offers, which also do not require any bonus codes.

Have a nice rest of the day!

With Love,

50 Crowns team

It's not about the bonus for me, the topic is ticked off.

My concern is that you cannot explain to me why your email says that your casino is operated by Dama NV. IT'S ABOUT EMAIL

Es geht mir nicht um den Bonus, das Thema ist abgehakt.

Es geht mir darum das ihr mir nicht erklären könnt, warum auf eurer Email steht das euer Casino von Dama N.V betrieben wird. ES GEHT UM DIE EMAIL

did you fix it? Can you just change the name? From dama on hollycorn?

Ihr habt es behoben? Man kann einfach den Namen ändern? Von dama auf Hollycorn?

I have a confirmation from my bank that you have already received the money. I sent you all screenshots of the transaction and you want to tell me that the money takes longer? Already 5 days???????????????????????????

Ich habe von meiner Bank eine Bestätigung das ihr das Geld schon erhalten habt. Ich habe euch alle Screenshots zur Transaktion geschickt und ihr wollt mir erzählen das das Geld länger braucht ? Schon 5 Tage ??????????????????????????

Hello again, Gretche70!

We would like to inform you that unfortunately, there was a mistake in the welcome letter, and there was stated Damna instead of Hollycorn. We are thankful to you for noticing this mismatching and have fixed it already to avoid future misinterpretations. 

What is more - www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

Hope for your understanding.

With Love,

50 Crowns team.

Hello again, DerKoenig!

We understand that it can be frustrating to wait for a response regarding the deposit longer than 24 hours, however, some payments can be processed up to 5 working days on the side of the payment provider. We are trying to resolve it as quickly as possible, however, it depends on many other factors, that are out of our control as well.

By the way, in order to get a more detailed response regarding your case, please, contact our support team. They are available 24/7.

Have a nice day!

With Love,

50 Crowns team

Hello,

I've been waiting for 6 days and nothing has arrived on my account.

Your support team is absolutely useless. They only point out that the problem has already been forwarded and they can no longer do it. Very detailed information...

Why should it be so difficult to reconcile my account booking with the money you have received? this is a joke In addition, you get absolutely no feedback from you....

Hallo,

ich warte nun schon 6 Tage und es kommt nichts an auf meinem Konto.

Euer Support Team ist absolut nutzlos. Sie verweisen nur darauf das das Problem schon weiter geleitet wird und sie nicht mehr machen können. Sehr detaillierte Informationen....

Was soll bitte so schwer daran sein meine Kontobuchung mit dem eingegangenen Geld bei euch abzugleichen ? Das ist ein Witz. Außerdem bekommt man absolut keine Rückmeldung von euch dazu....

Hello there, DerKoenig!

Thank you for your prompt reply.

We would like to assure you that we have been working on your case all time along, however, in case the payment has not been processed on the side of payment provider yet, there is not a lot that can be done from our side. Most likely due to the fact that your deposit has not been completed on the payment provider side yet, and in order to prevent misleading,you receive almost the same replies from our support team. Rest assured we will inform you via email as soon as there will be any updates.

We are truly sorry for the delay and inconvenience caused, and we hope it will be solved quickly.

Have a nice rest of the day!

With Love,

50 Crowns team

Has your money been credited now? How much did you deposit?

Wurde dein geld nun gut geschrieben? Wieviel hattest du eingezahlt?