Li Bet Casino - Il prelievo del giocatore ha subito un ritardo.

Withdrawal blocked for several days without explanation – LI-BET

Good morning,

I made a cryptocurrency withdrawal request on the LI-BET website on July 18, 2027, for an amount of 1,000,000 FCFA.

To date, the withdrawal has been "pending" for several days, with no processing or explanation. I have not received any KYC verification requests or any additional information regarding a possible hold.

I have contacted customer support three times, via email and chat, but I only get responses from support that I have not received a message.

Here is my account information for verification:

– LI-BET ID: ***

– Email linked to the account: ***

– Withdrawal method: Cryptocurrency

– Date of request: 07/18/2027

– Amount: 1,000,000 CFA francs

I request that my withdrawal request be processed without delay, or that LI-BET provide a clear and transparent justification for this situation.

Thank you in advance to the Casino.Guru team for your help.

Sincerely,

Retrait bloqué depuis plusieurs jours sans explication – LI-BET

Bonjour,

J’ai effectué une demande de retrait en crypto-monnaie sur le site LI-BET le 18 juillet 2027, pour un montant de 1 000 000 FCFA.

À ce jour, cela fait plusieurs jours que le retrait est toujours "en attente", sans aucun traitement ni explication. Je n’ai reçu aucune demande de vérification KYC, ni d’information complémentaire concernant un éventuel blocage.

J’ai contacté le support client à trois reprises, par email et par chat, mais je n’obtient que des réponses de rejet de réception de message du support.

Voici les informations de mon compte pour vérification :

– Identifiant LI-BET : ***

– Email lié au compte : ***

– Mode de retrait : Crypto-monnaie

– Date de la demande : 18/07/2027

– Montant : 1 000 000 F CFA

Je demande que ma demande de retrait soit traitée sans délai, ou que LI-BET fournisse une justification claire et transparente sur cette situation.

Merci d’avance à l’équipe Casino.Guru pour votre aide.

Cordialement,

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you very much for responding to my request... I haven't received anything in my account yet, the withdrawal is still pending. Nothing has been approved.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Thank you for your response! I have never successfully made a withdrawal on this site, and they never asked me for any KYC verification. I accumulated my earnings without using any bonus. I would also like to inform you that I just noticed my account has been deleted and I no longer have access to it.

Dear player, have you received any official notice or email from the casino informing you that your account has been closed or deleted?

When you try to log in, what exactly do you see? Any error message or specific notification?

Have you been able to contact the casino again since noticing your account is no longer accessible? If yes, what was their response?

Could you please confirm which games you were playing — were they casino games (like slots, roulette, blackjack) or sports betting?

Did you receive the funds (1,000,000 FCFA) at any point, or is the withdrawal still completely unpaid?

What was your account balance at the time your account was closed?

Hello!

- I haven't received any messages from the casino.

- When I try to log in, I see that my account no longer exists, and even when I try to reset my password, it shows that the email doesn't exist in the system.

- The casino isn't responding.

- I participate in sports betting games.

- The withdrawal is still unpaid, approximately 44,000,000 F CFA.

Dear player, could you please provide proof that your account with the casino actually existed and was registered under your name and email address?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has just been deleted from the casino. How can I get all my information back? I sent you my account details and the email address I used to register, including my phone number. I no longer have access to my account.

Le compte viens d'être supprimé du casino, comment vais-je retrouver tout ses informations ? Je vous ais envoyé les identifiants du compte ainsi que l'email avec lequel je m'étais inscrite y compris le numéro du téléphone. Je n'ai plus accès au compte 

Dear player, unfortunately, in situations like this, we need clear and verifiable proof that the account existed and that it was registered under your name and email address.

Without such documentation — for example, a screenshot of your account page showing your registered details, a confirmation email from the casino, or a deposit receipt clearly linked to the casino and your player profile — we are unable to escalate your complaint further or request a resolution from the casino.

We completely understand how upsetting and frustrating this must be for you, and we sincerely wish we could do more. However, without proof of ownership and account activity, we are limited in how we can proceed.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.