ZetCasino - Il ritiro del giocatore è stato ritardato.

Dear Ladies and Gentlemen,

On April 25th, 2022 I registered at Zet Casino and was surprised that compared to other providers, profits followed directly. I won 230 euros on 04/25/2022.

To date, my payout amount has the status "Pending". In support, I was told every day that the volume was so high that it would take a little longer, but I as a customer was not addressed. Everything is fine, but I still don't have my money 5 days after winning.

The many complaints about Zet casino make me very suspicious.

I would like to receive my won money and ask for your help.

Thanks very much

Sehr geehrte Damen und Herren,

Am 25.04.2022 habe ich mich bei Zet Casino registriert und war überrascht, dass im Vergleich zu anderen Anbietern direkt Gewinne folgten. Ich gewann 230 Euro am 25.04.2022.

Bis heute steht mein Auszahlungsbetrag auf dem Status " Pending". Im Support sagte man mir täglich, dass das Aufkommen so hoch sei, dass es etwas länger dauern würde, aber auf mich als Kunde wurde nicht eingegangen. Es sei alles in Ordnung, aber mein Geld habe ich 5 Tage nach dem Gewinn immernoch nicht.

Die vielen Beschwerden über Zet casino lassen mich sehr stutzig werden.

Ich möchte mein gewonnenes Geld erhalten und bitte um Mithilfe.

Vielen Dank

Dear simonbethke8573,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Why was my withdrawal delayed?

I requested the payout as normal and did not cancel it or anything else. Payment is guaranteed within 3 days. This is now the second time that I have to demand my money via detours. Serious is different! I just want my money paid out! It's about 230 euros. Here funds are withheld in the hope that the payment will be canceled, which I did not do. 2 weeks ago I had the same theater and I find something like that just dubious. I would like to receive my money immediately.

Warum wurde der Rückzug meinerseits verzögert?

Ich habe die Auszahlung ganz normal angefordert und diese weder storniert noch sonst etwas. Es wird eine Auszahlung binnen 3 Tagen zugesichert. Dies ist nun das zweite Mal, dass ich über Umwege mein Geld einfordern muss. Seriös ist anders! Ich möchte lediglich mein Geld ausbezahlt bekommen! Es geht um 230 Euro. Hier werden Gelder einbehalten in der Hoffnung, dass man die Auszahlung abbricht, dies habe ich nicht getan. Vor 2 Wochen hatte ich das selbe Theater und ich finde sowas einfach nur unseriös. Ich möchte umgehend mein Geld erhalten.

Thank you for your reply, simonbethke8573. Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?

Hi. Yes, I passed an exam. A week before there were problems with the payout, so I reported it here and the money was with me on the same day. I keep being assured that everything is fine, but keeping funds for so long in the hope that the player cancels it is not yet legitimate and violates player protection. I have NOT claimed any activation bonus! I would like to finally get my money paid out today after 7 days!

Hallo. Ja eine Überprüfung habe ich bestanden. Eine Woche zu vor gab es schon einmal Probleme mit der Auszahlung, also ich dies dann hier gemeldet habe, war am selben Tag das Geld bei mir. Man beteuert mir immer wieder es sei alles im Ordnung, aber Gelder so lange einzubehalten in der Hoffnung der Spieler storniert diese noch ist nicht legitim und verstößt gegen den spielerschutz. Ich habe KEINEN Aktivierungsbonus in Anspruch genommen! Ich möchte heute nach 7 Tagen endlich mein Geld ausgezahlt bekommen!

I always get automated answers from customer service, i.e. there is no real customer support for you.

Ich erhalte über den Kundenservice zu dem auch immer automatisierte Antworten, sprich es ist kein echter Kunden Support für einen da.

Could you please advise which payment method to withdraw your winnings have you opted for?

Also, what is the current status of your withdrawal request? Is it still marked as pending?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here. Thank you in advance.

Hi.

A payout of the 230 euros has at least been confirmed but not yet on my account. 115 euros are still pending at zetcasino like 9 days ago. Communication only takes place with automated answers in the chat

Hallo.

Von den 230 Euro ist eine Auszahlung zumindest bestätigt worden aber noch nicht auf meinem Konto. 115 Euro stehen aber bei zetcasino noch auf pending wie vor 9 Tagen. Kommunikation erfolgt lediglich mit automatisierten Antworten im Chat

Again, just a standardized answer. 9 days have passed now.

Auch hier wieder nur eine standardisierte Antwort. 9 Tage sind nun vergangen.

Oh yes, I had decided to use a normal bank transfer.

Ach ja, ich hatte mich ganz normal für Banküberweisung entschieden.

Thank you very much simonbethke8573 for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, simonbethke8573,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite ZetCasino's representative to join this conversation and participate in the resolution of this complaint.

Dear ZetCasino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

I finally got my money today.

Thank you for your assistance.

Heute habe ich dann endlich mein Geld erhalten.

Ich danke für Ihre Mithilfe.

Great news! Thank you, simonbethke8573, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru