Betcoin.ag Casino - Il giocatore non riesce ad accedere.

The casino won't let me log in anymore. I was only able to log in the first time, I didn't use any bonuses. When I put email and password on the login page and put it to enter it loads and redirects to the same login page.

O cassino não me deixa logar mais. Só consegui fazer login a primeira vez, não usei nenhum bônus. Quando coloco email e senha na página de login e coloco para entrar ele carrega redireciona e volta para a mesma página de login.

Hello tomsk8pro1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betcoin.ag Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? What is your current balance there? When was the last time you spoke to the casino and what was it about?

Did you try to use a different browser or device to login?

Looking forward to your answer.

Regards,

Nick

I didn't check because there wasn't even time, I just entered, deposited via btc and played, I made little profit, I sent the documents and asked for the withdrawal, when I hung up and went to enter again the other day, what I described in the first message happened. I contacted the chat and they asked me to contact the support via email, after a day they replied that I should send a wallet for withdrawal otherwise they would keep my deposit but I had already sent it at the time of withdrawal.

Não cheguei a verificar pq nem deu tempo só entrei depositei via btc e joguei, obtive pouco lucro mandei os documentos e pedi o saque, quando desliguei e fui entrar de novo no outro dia acontecia o q descrevi na primeira mensagem. Entrei em contato com o chat e eles pediram pra eu entrar em contato com o support no email, depois de um dia me responderam q eu devia enviar uma carteira para saque senão iriam ficar com meu depósito mas eu já tinha enviado na hora do saque.

Hello, we cannot accept your action. Provide a bitcoin address for

submit your balance. Do not create additional accounts or they will be closed,

funds will be held, including the deposit.

rules,

Security. This was the only response from the casino I received by email. I replied that I had already sent the binance Bitcoin wallet and after that they didn't answer me anything since Jan 13, 2023 10:54.

Olá, não podemos aceitar sua ação. Forneça um endereço bitcoin para

enviar seu saldo. Não crie contas adicionais ou elas serão fechadas, os

fundos serão retidos, incluindo o depósito.

Regards,

Security. Essa foi a a única resposta do casino q recebi por email. Eu respondi q já tinha enviado a carteira de Bitcoin da binance e depois daí não me responderam mais nada desde 13 de jan de 2023 10:54.

Thank you tomsk8pro1 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi omsk8pro1,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Betcoin.ag Casino to join this conversation and share more information regarding the case. Can you please provide any reasons of why the player's account has been blocked? Did you get the player's bitcoin address?

Thank you.

Best regards,

Tomas

Dear tomsk8pro1,

I'm in direct touch with the casino's representatives, and I've received a confirmation that you should have already been paid.

Could you please confirm that this is correct and that the matter is now resolved?

Kind regards,

Tomas

From what I saw here, the value dropped yesterday in the portfolio, thank you very much.

Pelo q vi aqui o valor caiu ontem na carteira, muito obrigado.

Dear tomsk8pro1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

That's correct yes, I was paid yesterday, thank you very much.

Está correto sim, me pagaram ontem, muito obrigado.