IceCasino - Il giocatore ha perso le vincite a causa della modifica del limite.

So i made 3000€, and then i wanted to withdraw the money, so the verification i think must be 1-2 days i waited 3 days and stil nothing i was afraid to lose that money because i think im addicted so i set the limit, time pases so i decided to try more i changed the limit the limit if you set it then the limit should can not be changet so they made that i could change it and i olayed til i lost all of that money

Hello Marjan55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? How long after your first set of limit did you change it again? Did you ever mention addiction to the casino? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino is not responsible for any loss if the limits worked correctly.

Looking forward to your answer.

Regards,

Nick

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Dear Marjan55

Thank you for your complaint.

Can you kindly specify your account ID in order to investigate?

Regards

Dear Marjan55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.