Lottoland Casino AT - Difficoltà di ritiro.

I played on Lotoland and paid almost € 1000 from my own account. I made a profit of € 2300. "I tried to get the money out and the casino asked me to confirm my identity." I sent them everything they asked for, so they closed my account and blocked it. "

I asked her why: The answer was that I come from the wrong country, where I can't play on her side!

So I asked them to return the money I paid without returning the profit. "They told me to wait, wait, wait, and no answer came to me.

I don't understand how the casino accepts payments before confirming my identity as there are people who are not allowed to play ..

Please help me

My email addrese is zawan.sy@gmail.com

Ich habe auf Lotoland gespielt und fast 1000 € von meines eigenen Konto bezahlt. Ich habe einen Gewinn von 2300 € erzielt. "Ich habe versucht, das Geld herauszuholen, und das Casino hat mich um Bestätigung meiner Identität gebeten." Ich habe ihnen alles geschickt, was sie gefragt haben, also haben sie mein Konto geschlossen und es gesperrt. "

Ich fragte sie warum: Die Antwort war, dass ich aus falsche Land komme, in dem ich nicht auf ihrer Seite spielen darf ! 

Also habe ich sie gebeten, das Geld, das ich bezahlt habe, ohne den Gewinn zurückzugeben. "Sie sagten mir, ich solle warten, warten, warten, und keine Antwort kam zu mir.

Ich verstehe nicht, wie das Casino Zahlungen akzeptiert, bevor ich meine Identität bestätige, da es Leute gibt, die nicht spielen dürfen..

Bitte helfen Sie mir

Mein email addrese ist zawan.sy@gmail.com

Hello Zawan.

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. The casino should return at least your deposits, but the Casino.Guru team is convinced that it would be fair to pay out your winnings in full (since they accepted your deposit and let you play). If you lost your deposits, they would most likely keep them. 

Zawan, where are you from? Lottoland Casino AT should accept Austrian resident. You claimed Austria to be your country of residence in our complaint submission form.

Dear ZAWAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.