Spinray Casino - Il ritiro del giocatore è ritardato a causa di problemi di verifica.

I downloaded this app and it gave me a €2,500 bonus. I played and won a considerable amount, over €24,000. When I made the withdrawal, they asked for all the necessary verifications, first by asking me to deposit €50, then €100 to verify ownership of the external wallet, then €350 to reach a VIP level to be eligible for higher withdrawals. Now they say my account has a security rating of 95/100 and require me to log in with another account (so new deposits to verify the other external wallet). They aren't responding to emails, I can't find any information about the minimum wagering requirement, and I don't know if I lost my money or if, given the size of my win, they're simply looking for security. The site seems authentic, and the platforms I play on and win on are official ones (Pragmatica, etc.).

Ho scaricato questa app e mi ha dato 2500 euro di bonus, ho giocato e vinto un cifra considerevole, oltre 24mila. Al momento del prelevo hanno chiesto tutte le verifiche del caso, prima con la richiesta di versare 50. poi 100 per la verifica della proprietà del wallet esterno. poi 350 per raggiungere un livello vip per avere la possibilità di prelievi alti. Ora dicono che il mio account ha una sicurezza di 95/100 e richiedono di accedere con un altro account (quindi nuovi versamenti per la verifica dell'altro wallet esterno). Non rispondono alle mail, non trovo info sul requisito minimo di giocata e non so se ho perso i miei soldi o se semplicemente, data l'entità della vincita, cercano sicurezza. Il sito sembra autentico e le piattaforme su cui si gioca e su coi ho vinto sono quelle ufficiali (pragmatica etc...)

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Unfortunately, Spinray Casino is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

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We strongly advise you to cease all interactions with Spinray Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

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If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Veronika

Dear Elk82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.