SpinUp Casino - Il ritiro del giocatore è stato ritardato.

I have already written to the casino several times. I received a payment confirmation on 28.01 within 5 working days but still no money. When I write to the casino there is no answer and the live chat cannot help.

Ich habe bereits mehrfach das Casino angeschrieben. Ich habe am 28.01 eine Bestätigung zur Auszahlung erhalten innerhalb von 5 Werktage aber immer noch kein Geld. Wenn ich das Casino anschreibe kommt keine Antwort auch der Live Chat kann nicht weiter helfen.

Dear Andreas,

Thank you for contacting Casino Guru and bringing this issue to our attention. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient. On the other hand, it has been over two weeks since you made the withdrawal, so we can look into it. Has your account been successfully verified?

Best regards,

Peter 

Yes, of course all requirements have been completed. I got the confirmation by email that the money (400 €) will be in my account within the next 5 working days

Ja natürlich wurde alle Anforderungen abgeschlossen. Ich habe ja per mail die Zusage bekommen das, das Geld ( 400€ )innerhalb der nächsten 5 Werktage auf meinem Konto ist

Yes, of course all requirements have been completed. I got the confirmation by email that the money (400 €) will be in my account within the next 5 working days

Ja natürlich wurde alle Anforderungen abgeschlossen. Ich habe ja per mail die Zusage bekommen das, das Geld ( 400€ )innerhalb der nächsten 5 Werktage auf meinem Konto ist

Hi Andreas,

Thank you for the response. We would like to ask SpinUp Casino to reply to this complaint.

Ok thank you would be good if it finally works out with the payment. Many thanks to you you are a great help.

Greetings Andreas

Ok Dankeschön wäre gut wenn es Endlich klappt mit der Auszahlung. Viele Dank an Euch Ihr seid eine Große Hilfe.

Gruß Andreas 

We would like to ask the SpinUp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi Andreas,

I contacted the casino repeatedly by email and Skype but it failed to reply. There is not much that can be done without the help of the casino. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I was of more help.

Best regards,

Peter