Videoslots Casino - Il giocatore non è in grado di prelevare il proprio saldo.

Hello,

first of all i could not change my country . Germany instead of Puerto Rico 🙂

On April 26th, 2023 I requested a payout of €100 from Videoslots.

I had requested the payout with bank transfer. I have entered my account details correctly.

When I got the e-mail from skrill about the payout, I immediately noticed the wrong bank details and immediately contacted the VS live chat.

I was told that the Sparkasse's bank details were transmitted correctly and that I should contact Skrill directly as this is where the error lies.

I did that and then received an email from skrill (I am sending it in the attachment) that the data from VS had been transmitted incorrectly, so it was booked back to the dealer.

Since VS from Germany can no longer be called up, I sent an email to the support Gewand and Bell also the input and ticket number.

Since then I have already contacted the support 3x under the ticket number, with all emails. I just don't get an answer and it's "only 100€" but the effort and not reporting it is really cheeky, since you were also a regular player.

I hope you can help .

Hallo,

zuerst sei vermerkt konnte mein Land nicht ändern . Germany statt Puerto Rico 🙂

Am 26.04.2023 habe ich 100€ bei Videoslots zur Auszahlung beantragt.

Die Auszahlung hatte ich mit Bank Transfer beantragt. Ich habe meine Kontodaten korrekt angegeben.

Als ich dann die E-Mail von skrill über die Auszahlung bekommen habe,ist mir sofort die falsche Bankdaten aufgefallen und ich habe mich gleich an den live Chat von VS gewendet. 

Es wurde mir gesagt das die Bankdaten der Sparkasse korrekt übermittelt wurden und ich mich an Skrill direkt wenden soll, da hier der Fehler liegt.

Das habe ich getan und erhielt dann von skrill die Email ( sende ich im Anhang mit) das hier die Daten von VS falsch übermittelt wurden, daher wurde es an den Händler rückgebucht.

Da VS aus Deutschland nicht mehr aufrufbar ist , habe ich mich via Email an den Support Gewand und Bell auch die Eingangs und Ticketnummer.

Seit dem habe ich bereits 3x unter der Ticketnummer an den Support gewendet , mit allen Emails. Ich bekomme einfach keine Antwort und es sind „nur 100€" aber der Aufwand und das nicht melden ist echt dreist, da man auch Stammspieler war.

ich hoffe ihr könnt helfen .

Hello Effekt40,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Videoslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Effekt40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.