Lucky Days Casino - Il ritiro del giocatore è stato sospeso.

we received 10 free spins

€ 260 was won in these free spins

auza was not possible

that this amount has to be wagered 5 times for bonus winnings

we have achieved that

and requests an amount of € 500 for payout

our accounts have both been deleted

for noble emails

We have been informed that third party payments are not permitted

I have paid in at least € 4000 in various casinos including Luckydays in the past

our profit was confiscated by Luckydays

wir haben 10 Freispiele erhalten

in diesen freispielen wurden 260 € gewonnen

auza war nicht möglich

das dieser Betrag 5 fach umgesetzt werden muss bei Bonusgewinnen

das habe wir erreicht

und einen Betrag von 500€ zur Auszahlung beantragt

unsere Konten wurde beide gelöscht

nach edlichen e - Mails

wurde uns mitgeteilt das Einzahlungen von Drittanbieter nicht zugelassen sind

dabei habe ich in der Vergangenheit mindestens 4000 € in diversen Casinos auch Luckydays einbezahlt

unser Gewinn wurde eingezogen Seitens Luckydays

Dear Osman und Gülcan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://luckydays.com/fi/terms-and-conditions:

„LuckyDays does not accept third party payments. You should only make deposits from a bank account, VISA / Mastercard cards, payment methods such as Skrill / NETELLER, or other payment methods registered in your name. LuckyDays is also not responsible for losses deposited in third party accounts."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card. If you’re not able to prove that you are a legitimate owner of the payment method, I’m afraid there’s not much we can do for you.

Lastly, do I understand correctly that more than one account has been created from the same IP address to activate a promotional offer? Please check the following rule:

"The bonus is only valid once per account / household / IP address. Unless otherwise stated, you must deposit at least € 20 / $ or the equivalent in another currency and play € 20 / $ or the equivalent in another currency to receive the deposit bonus."

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.