Caro Fubi,
Grazie mille per aver inviato il tuo reclamo. Mi dispiace per il tuo problema. Ho controllato i termini e le condizioni, e questo è quello che ho trovato https://www.platincasino.com/en/support/terms-and-conditions.html :
"Residenti di Afghanistan, Isole Aland, Algeria, Pacifico americano, Samoa americane, Isole Vergini americane, Andorra, Angola, Anguilla, Antartico, Antigua e Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaigian, Bahamas, Bahrain, Bangladesh, Barbados, Bielorussia, Belgio, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia ed Erzegovina, Botswana, Isola Bouvet, Territorio britannico dell'Oceano Indiano, Isole Vergini britanniche, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Caledonia, Cambogia, Camerun, Capo Verde , Isole Cayman, Ciad, Cile, Cina, Cocos, Colombia, Comore, Congo, Isole Cook, Costa Rica, Costa d'Avorio, Cuba, Repubblica Ceca, Repubblica Democratica del Congo, Gibuti, Dominica, DVR Corea del Nord, Timor Est, El Salvador, Guinea Equatoriale, Eritrea, Estonia, Etiopia, Isole Falkland, Faroe, Fiji, Francia, Guyana francese, Polinesia francese, Terre australi e antartiche francesi, Gabon, Gambia, Ghana, Groenlandia, Grenada, Guadalupa, Guam, Guatemala, Guernsey , Guinea, Guinea-Bissau , Guyana, Haiti, Isole Heard e McDonald, Honduras, Hong Kong, Ungheria, Islanda, Indonesia, Iran, Iraq, Isola di Man, Israele, Italia, Giamaica, Jersey, Giordania, Kenya, Kiribati, Kuwait, Kirghizistan, Laos, Lettonia , Libano, Lesotho, Liberia, Libia, Macao, Madagascar, Malawi, Malesia, Maldive, Mali, Isole Marshall, Martinica, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Mozambico, Myanmar, Namibia, Nauru, Nepal, Antille Olandesi , Nicaragua, Niger, Nigeria, Niue, Isola Norfolk, Isole Marianne Settentrionali, Oman, Oceania esterna, Pakistan, Palau, Territori palestinesi, Panama, Papua Nuova Guinea, Paraguay, Perù, Pitcairn, Polonia, Portogallo, Porto Rico, Qatar, Repubblica di Corea, Repubblica di Moldova, Reunion, Federazione Russa, Ruanda, Samoa, Arabia Saudita, São Tomé e Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Isole Salomone, Somalia, Georgia del Sud e Isole Sandwich Meridionali, Spagna, Sri Lanka , St. Barthelemy, St. Helena, St. Kitts e Nevis, St. Lu cia, St. Martin, St. Pierre e Miquelon, St. Vincent e Grenadine, Sudan, Suriname, Svalbard e Jan Mayen, Swaziland, Svizzera, Siria, Taiwan, Tagikistan, Tanzania, Thailandia, Togo, Tokelau, Tonga, Trinidad e Tobago, Tunisia, Turchia, Turkmenistan, Isole Turks e Caicos, Tuvalu, Uganda, Emirati Arabi Uniti, Regno Unito, Stati Uniti, Uruguay , Vanuatu, Venezuela, Vietnam, Wallis e Futuna, Yemen, Zambia, Zimbabwe non possono registrarsi come giocatori con Red Rinoceronte**."
**Platincasino.com è gestito da Red Rhino Limited
Potresti avvisare se hai depositato fondi sul tuo conto e se hai completato con successo la verifica KYC?
Inoltre, potresti confermare di non aver utilizzato una VPN (Virtual Private Network) per modificare la tua posizione all'apertura dell'account? La tua conferma è essenziale per questo caso e non sto chiedendo questo per metterti nei guai, sto solo cercando di capire come il casinò gestisce le proprie regole.
Spero che saremo in grado di aiutarti a risolvere questo problema il prima possibile. Grazie in anticipo per la sua risposta.
Distinti saluti,
Petronela
Dear Fubi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.platincasino.com/en/support/terms-and-conditions.html:
"Residents of Afghanistan, Aland Islands, Algeria, American Pacific, American Samoa, American Virgin Islands, Andorra, Angola, Anguilla, Antarctic, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Caledonia, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, China, Cocos, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Cuba, Czech Republic, Democratic Republic of Congo, Djibouti, Dominica, DVR North Korea, East Timor, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe, Fiji, France, French Guiana, French Polynesia, French Southern and Antarctic Lands, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, Norfolk island, Northern Mariana Islands, Oman, Outer Oceania, Pakistan, Palau, Palestinian territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of Korea, Republic of Moldova, Reunion, Russian Federation, Rwanda, Samoa, Saudi Arabia, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, St. Barthelemy, St. Helena, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and the Grenadines, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe cannot register as players with Red Rhino**."
**Platincasino.com is operated by Red Rhino Limited
Could you please advise if you have deposited any funds into your account and if you successfully completed the KYC verification?
Additionally, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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